About Us
VirtuaFlex is a remote staffing and workforce solutions company that connects businesses with talented professionals across different functions. We focus on building reliable, high-performing remote teams and creating long-term opportunities for both our clients and team members.
About the Role
We are looking for a focused, reliable, and highly motivated Bilingual Care Support Specialist to join our remote team. This role is ideal for someone who is confident communicating with people, comfortable handling a high volume of calls and tasks, and able to stay organized and productive in a fast-paced environment.
Fluent English and Spanish are required.
Responsibilities
- Handle a high volume of caregiver and client calls professionally and efficiently.
- Respond to questions, resolve issues, and ensure proper follow-through.
- Assist with client leads, follow-ups, and conversion activities.
- Maintain accurate client and caregiver information in CRM systems.
- Assist with caregiver onboarding and administrative processes.
- Support visit verification and scheduling-related tasks.
- Coordinate with internal teams to ensure tasks and requests are completed on time.
- Maintain organized records and complete administrative tasks accurately.
- Take ownership of assigned tasks and follow them through to completion.
Requirements
- Fluent in both English and Spanish, with strong verbal and written communication skills.
Previous experience in HR, sales, or marketing is preferred.
- Strong communication and interpersonal skills.
- Ability to handle high call volume while maintaining professionalism and attention to detail.
- Highly focused, organized, and able to multitask.
- Proactive mindset with strong follow-through and problem-solving skills.
- Comfortable working with CRM systems and computer-based tools.
- Reliable internet connection and a professional remote workspace.
- Ability to work independently and remain productive in a remote environment.
- Healthcare experience is not required.
Candidates with backgrounds in sales, marketing, business development, customer service, call centers/BPO, business administration, or customer operations are encouraged to apply.
Work Details
- Job Type: Full-Time
- Work Model: Remote
- Working Hours: Pacific Time (PT) business hours
- Salary: Competitive and discussed based on experience
We’re looking for someone who is driven, dependable, comfortable handling volume, and ready to take ownership. If you’re a strong communicator who can keep up in a fast-moving environment, we’d love to hear from you.