Remote Customer Success Project Manager

We are seeking a Customer Service Project Manager to work remotely, focusing on enhancing the client experience during the implementation of a new CRM system. In this cross-functional role, you will collaborate with customer service, marketing, and support teams to sell, service, and support accounts within targeted markets. Key responsibilities include initiating sales, resolving issues, managing contracts, preparing proposals, and providing customer advisory support. You will also follow up with clients, explain products, arrange payment terms, and attend educational activities to stay current with industry trends. Ideal candidates possess strong business acumen, communication, organizational, presentation, problem-solving skills, and are results-driven with technical capacity. Essential functions include customer engagement, documentation review, sales activities, and supportive reporting, with a focus on error prevention and customer satisfaction.