Help Desk Support Specialist

For over 15 years, Trilyon has been at the forefront of providing comprehensive global workforce solutions and staffing services. Leveraging our extensive expertise across multiple domains such as Cloud technology, Salesforce, AI, Machine Learning, and Technical Writing, we consistently exceed expectations in catering to a wide range of requirements.

Currently we are seeking a “Help Desk Admin” for one of our clients that is a leading multination corporation.

Position: Help Desk AdminLocation: Remote (Local candidates only) (Houston, TX 77002)Duration: Long term ContractEssential Duties/Responsibilities:

• First point of contact in all computer hardware, software, and telecommunications problems and requests. Use remote capability to assist with troubleshooting.

• Provide customer service/help desk/technical support experience that includes migration support, MS Office and desktop configuration.

• Desktop site support - Determine the best solutions based on the issue and details provided by customer

• Provide support and resolve problems related to installed computer software.

• Troubleshoot printer connection issues

• Maintain support materials: edit, update, and generate support documents for Service Now Knowledge Article and IT Service Desk knowledgebase.

• Azure Administration including account creation, security group management, licensing, MFA.

• Exchange Admin Center – manage, create user, distribution, shared mailboxes.

• Intune – Manage computers, applications.

• Password Resets for various websites/applications

• Document and log incidents ticket using Service Now tracking tool.

• First level support company email on mobile devices

• Provide support for VPN software connection issues

• Vendor VPN account creation

Working Conditions:

• Some overtime required as special projects arise.

Minimum Requirements:

• Ability to work independently and in a team environment

• Ability to work under time pressure while maintaining a customer service attitude

• Experience in troubleshooting hardware, software and network connectivity issues

• Must understand technical support practices such as ticket documentation, service level agreements, statistics and escalation processes.

• Self-motivated with attention to detail

• Organizes workload, sets priorities and works within deadlines

• Effective communication and interpersonal skills

• Maintains confidentiality of information

• Must have flexibility for working rotating on call schedule and backfilling for peers when coverage is needed.

Equal Employment Opportunity

Trilyon is an Equal Opportunity Employer, committed to fairness and respect for all individuals. We value diversity in age, disability, ethnicity, gender, gender identity, religion, and sexual orientation, believing it drives innovation and better service. Employment decisions are made impartially, without regard to any protected characteristic under federal, state, or local law. Our diverse team drives innovation, competitiveness, and creativity, enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.

Warm Regards,

Signature

Siddharth Prakash