Helpdesk Technician - Remote Work From Home

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for TEKsystems. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Must reside in the Kansas City Metro area. Remote work from home. Must have previous over the phone helpdesk / service desk experience to be considered Description 6-month contract to hire Help Desk position. This position requires at least 1 year of Service Desk or Help Desk experience. Candidates must have great customer service experience, positive attitude and problem solving skills. This is a Microsoft shop with a few MAC and Apple products - M365, Windows 10, Active Directory, VPN and Network Printer Support. General Purpose Provide first-level technical support of computer software and hardware products and services. Respond to and diagnose problems through discussions with users. This includes problem recognition, research, isolation, and resolution steps. Resolve basic to moderately complex problems while referring more complex problems to tier 2 technicians. Assist users inquiring how to use specific software, electronic mail, or operating systems. Use existing processes and tools (e.g., problem management database and help desk systems) to proactively support office staff and equipment. This position will handle calls as their primary duties as well as work tickets and may be asked to help with projects. Job Duties And Responsibilities

• Perform troubleshooting and repairs of Windows 10 as well as some Apple products.
• Perform troubleshooting on Network Printer and Multifunctional Devices as well as Home Office Printers.
• Perform troubleshooting and have a working knowledge of Office365.
• Knowledge of accessing systems remotely via remote tools such as Teamviewer
• Perform troubleshooting on remote VPN connectivity
• Perform troubleshooting on network drive access
• Work daily with Active Directory with knowledge on resetting passwords and assigning users and computers to groups.
• Perform troubleshooting on mobile devices, iPhone/iPad and Android.
• Work daily with internal customers via phone, and email.
• Accurately record all work and troubleshooting in tickets in ServiceNow Ticketing system.
• Maintain positive, professional attitude always.
• Other duties may be assigned as required.

Minimum Requirements Education and Experience

• Associate degree in related field of study preferred
• Bachelor's Degree preferred
• 1-2 years of experience in MS Windows environment handling Level 1 calls
• Certifications are preferred
• Experience handling desktop and laptop break/fix support
• Experience using and troubleshooting MS Office (O365) products
• Experience using ticketing systems, ServiceNow preferred
• Experience managing and troubleshooting Windows 7 and 10 workstations

Pay and Benefits The pay range for this position is $20.00 - $24.00/hr. Requirements Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully onsite position in Kansas City,KS. Application Deadline This position is anticipated to close on Jul 26, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you have questions about this posting, please contact support@lensa.com