About The Opportunity
Travel Congress has an opening for a Customer Success Specialist supporting travel-industry conferences, networking events, attendee support, speakers, sponsors, workshops, communications, and event operations. This role is centered on work where you will coordinate client or account support, follow-up, and service delivery. It is a full-time, 100% remote position open to candidates throughout the United States.
Location: United States — 100% Remote
Job Type: Full Time
Salary: $69,500 - $78,500 per year
What You'll Coordinate
- Serve as a consistent point of contact for assigned customers or internal account teams in the Customer Success Specialist role at Travel Congress.
- Maintain accurate account notes, contact information, service history, tasks, and next steps in the CRM as part of the Customer Success Specialist role at Travel Congress.
- Coordinate routine requests, status updates, deliverables, and follow-up across internal teams across conference and attendee operations in this Customer Success Specialist position.
- Monitor open items and service commitments and escalate delays, risks, or unresolved customer issues for the Travel Congress team as part of Customer Success Specialist work.
- Prepare account summaries, meeting notes, usage or service updates, and other customer-facing information while supporting conference and attendee operations in the Customer Success Specialist role at Travel Congress.
- Identify recurring questions or service gaps and share them with the appropriate team for improvement as part of day-to-day Customer Success Specialist responsibilities at Travel Congress.
- Strong customer communication, organization, documentation, and follow-up skills for the Customer Success Specialist opening at Travel Congress.
- Comfort using CRM systems, spreadsheets, email, video meetings, and shared task tools.
- Ability to manage multiple accounts or requests without losing deadlines or documentation.
- Professional judgment when escalating service problems or customer concerns.
- Strong attention to detail and a dependable customer-service mindset.
- A pre-employment background check is required.
- Employment type: Full Time
- Work arrangement: 100% Remote — United States
- Experience level: Associate
- Base salary: $69,500 - $78,500 per year
Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.
