Location: Remote — New York
Job Type: Full Time
Salary: $52,500 - $61,500 per year
Job Overview
Transnort Transporte is hiring a Customer Experience Specialist to help customers or clients resolve questions through clear communication, accurate documentation, and timely follow-up. The position supports transportation operations, logistics coordination, customer communication, scheduling, sales support, and documentation and is designed for someone who can keep details accurate while moving work forward.
What You Will Handle
- Respond to customer or client requests connected with transportation operations, logistics coordination, customer communication, scheduling, sales support, and documentation.
- Review account, service, or request details and document each interaction with complete notes and next steps.
- Resolve routine questions within documented procedures and escalate complex or sensitive cases.
- Follow up on open requests, promised actions, or missing information.
- Use approved resources while adapting communication to the customer’s specific question.
- Meet service-quality, response-time, and documentation expectations.
- Strong written and verbal communication with a professional, solution-focused approach.
- Comfort learning CRM, ticketing, email, chat, phone, or web-based support workflows.
- Ability to learn service information quickly and explain it clearly.
- Strong documentation and follow-up habits.
- Prior customer-facing experience is helpful but transferable communication experience can qualify for junior roles.
- A pre-employment background check is required.
- Employment type: Full Time
- Work arrangement: Remote — United States
- Experience level: Associate
- Base salary: $52,500 - $61,500 per year
Submit your resume and complete the online application. Make sure your contact information and recent work, project, internship, or relevant experience are current before submitting.
