Join Us as a Benefits Specialist
At Health Advocate, we’re dedicated to simplifying healthcare and empowering individuals to make informed benefits decisions. We don’t just provide answers—we create solutions. If you’re passionate about helping others, providing exceptional service, and making a real impact, this is your opportunity to be part of something bigger.
What You’ll Do: Your Roadmap to Impact
This isn’t just about answering questions—it’s about guiding individuals through their benefits with clarity and confidence. Here’s how you’ll make a difference every day:
- Be a Trusted Advisor: Answer incoming calls and assist members with their benefit inquiries, providing objective information about plan options, costs, and coverage details.
- Support Open Enrollment: Guide members through benefit elections during open enrollment, new hire periods, and life status changes, ensuring they understand their options.
- Provide Expert Insights: Explain medical, dental, vision, pharmacy, life insurance, disability, and other benefit plans, along with COBRA, Medicare, and Marketplace plans.
- Navigate Complex Benefit Issues: Research, analyze, and resolve benefit-related concerns while maintaining compliance with corporate policies and federal regulations.
- Ensure Accuracy & Compliance: Document all benefit interactions thoroughly, maintain confidentiality, and adhere to HIPAA, COBRA, ACA, and other applicable laws.
- Champion Customer Experience: Exercise exceptional customer service skills to create positive member experiences and foster trust.
Who You Are: The Benefits Guide We’re Looking For
We’re seeking a knowledgeable and service-driven professional who thrives on problem-solving and clear communication. If you bring the following qualities, we’d love to meet you:
- Experience That Counts: At least one to two years of customer service and benefits experience.
- Benefits-Savvy & Detail-Oriented: Familiarity with COBRA, Medicare, HSAs, FSAs, and group health plans is preferred.
- Strong Communicator: You have excellent verbal and written communication skills and can explain complex benefit details clearly and effectively.
- Tech-Savvy & Organized: You’re comfortable using MS Word, Excel, and internal systems to research and document information.
- Service-Oriented & Team-Driven: You thrive in a collaborative environment and are dedicated to providing top-tier service.
Why Health Advocate?
At Health Advocate, we don’t just support our members—we support you. Here’s what you’ll get:
- ✅ Comprehensive Training & Equipment: We set you up for success with thorough onboarding, ongoing development, and all necessary work tools.
- ✅ Career Growth & Development: We provide mentorship, training, and opportunities for advancement.
- ✅ Competitive Pay: Starting at $19.00 per hour
- ✅ Benefits: Robust medical, dental, vision, tuition assistance, a 401(k) with company match, PTO, and paid holidays.
- ✅ A Culture of Purpose & Impact: Join a team that values empathy, innovation, and a shared mission to simplify benefits for all.
Your Next Move
Are you ready to make a difference and become a trusted advocate for those navigating their healthcare benefits? Apply today and take the first step toward joining a team that believes in the power of compassion, knowledge, and service.
Work Environment
This position is fully remote.
To ensure compliance with HIPAA requirements and protect member privacy, employees must maintain a dedicated workspace that supports confidential conversations and secure handling of sensitive information.
Applicants must have:
- A private, HIPAA-compliant workspace where confidential member information cannot be viewed or overheard by others
- Sufficient desk space to accommodate a dual-monitor workstation and related equipment
- Reliable high-speed internet with a minimum download speed of 200 Mbps
- The ability to work in a professional, distraction-free environment during scheduled work hours
Health Advocate provides the computer equipment, monitors, and other necessary technology required to perform the role.
Physical Requirements:
This position is primarily sedentary, requiring prolonged sitting while performing administrative tasks. The role involves extensive use of a computer for typing, mouse navigation, and reading information on a screen for extended periods. Frequent phone use is required for communication with team members, clients, or external parties. Essential physical functions include fingering, grasping, pulling hand-over-hand, and repetitive motions necessary for navigating software, entering data, and interacting with electronic documents.
Mental and Cognitive Requirements:
The role requires strong concentration, attention to detail, and the ability to complete tasks accurately. Critical thinking and problem-solving skills are essential to address issues that may arise in day-to-day duties. Effective verbal and written communication skills are needed for responding to inquiries and collaborating with others.
Work Environment:
This position is fully remote and requires a home office environment with appropriate lighting, a computer, and phone access. The workspace should be free from distractions to ensure effective focus and productivity during work hours.
