Location: Cincinnati, Ohio — 100% Remote
Job Type: Full Time
Salary: $45,000 - $52,500 per year
The Role
Toolad has an opening for a Customer Support Specialist supporting advertising, creative campaigns, social media, events, client service, audience engagement, and performance reporting. The person in this role will help customers resolve questions and service issues through clear, timely support. This full-time position is 100% remote and open to candidates based in Cincinnati, Ohio.
What You'll Do
- Respond to customer or client questions related to advertising, creative campaigns, social media, events, client service, audience engagement, and performance reporting through approved phone, email, chat, or ticketing channels in the Customer Support Specialist role at Toolad.
- Review account or request details and document each interaction with complete notes and next steps as part of the Customer Support Specialist role at Toolad.
- Resolve routine questions and service issues within policy and escalate complex or unresolved cases across creative advertising and campaign work in this Customer Support Specialist position.
- Follow up on open cases, promised actions, or missing information so customers receive timely updates for the Toolad team as part of Customer Support Specialist work.
- Use approved knowledge resources and procedures while adapting communication to the customer's specific question while supporting creative advertising and campaign work in the Customer Support Specialist role at Toolad.
- Meet service-quality, response-time, documentation, and customer-satisfaction expectations as part of day-to-day Customer Support Specialist responsibilities at Toolad.
- High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles for the Customer Support Specialist opening at Toolad.
- Strong written and verbal communication with a patient, professional, solution-focused approach.
- Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
- Ability to learn policies and service information quickly and explain them clearly.
- Reliable internet access, a quiet workspace, and the ability to work independently.
- A pre-employment background check is required.
- Employment type: Full Time
- Work arrangement: 100% Remote — Cincinnati, Ohio
- Experience level: Associate
- Base salary: $45,000 - $52,500 per year
Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.
