REMOTE | PERFORMANCE BONUS | SALES BONUS | SIGNING BONUS | RELOCATION SUPPORT
Why consider this role?
- Performance and sales bonuses
- Signing bonus
- Relocation and accommodation support
- Fully remote work
- Meal Allowance • Health Insurance through Generali • Multisport and/or Coolfit cards
- Health Insurance
- Multisport and/or Coolfit cards
Your mission
Be the trusted point of contact for clients, combining professional customer care with problem-solving and a strong focus on their experience.
What you'll do
- Support clients via voice and email
- Handle technical, billing and product-related inquiries
- Manage complaints, document interactions and follow cases through to resolution
- Identify and escalate product safety or regulatory concerns
- Follow quality standards, GDPR and internal processes
- Stay up to date with product knowledge and represent the brand professionally
- Identify sales and cross-sell opportunities during customer interactions
- Share recurring customer insights to support service improvements
What you bring
- German – C1
- English – B1
- High school diploma
- Strong communication and customer-focused mindset
- Previous experience is welcome, but not required
- Confidence working with customers, processes and digital tools
Your schedule
Monday–Friday | 09:00–19:00
Training:
- 4 weeks remote, Monday–Friday, 09:00–18:00
- 1 week nesting in office, Monday–Friday, 09:00–18:00
A good move for you if…
You enjoy helping people, communicate confidently in German, and want a remote role where customer care, problem-solving and sales come together.
Let's talk
Send us your CV in English and include reference number GS_.
Astrea Recruitment | 19 years of recruitment expertise | License No. 1809