Employer Industry: Healthcare Services Why Consider This Job Opportunity

• Opportunity for career advancement and growth within the organization
• Work remotely with flexible scheduling options
• Comprehensive Medical, Dental, & Vision Benefits
• Paid Time Off (accrued from day one)
• Employer Funded Pension Plan, vested after five years
• Access to health and wellness resources, including fitness studios and discounts on childcare

What To Expect (Job Responsibilities)

• Manage incoming referrals and schedule appointments for a clinical department in a call center environment
• Navigate multiple systems to schedule appointments, tests, and procedures according to established protocols
• Engage patients in the scheduling process, collecting and entering relevant demographic and medical information into the electronic health record
• Create and manage referrals in the referral work queue, ensuring timely updates according to organization guidelines
• Communicate effectively with patients, facilities, providers, and colleagues through various channels to ensure a positive patient experience

What Is Required (Qualifications)

• High school diploma or equivalent required; Bachelor's degree preferred
• Minimum of five years of customer service experience in a fast-paced environment, such as a call center, physician's office, or retail/service industry
• Strong keyboarding and computer skills
• Ability to manage difficult situations, remain calm under stress, and display empathy
• Proven effectiveness in a team environment

How To Stand Out (Preferred Qualifications)

• Call center experience preferred
• Bachelor's degree accepted in lieu of minimum experience

HealthcareServicesCustomerService #RemoteWork #CareerGrowth #EmployeeBenefits We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS. #TimelineOptimizationGroup