Italian Customer Advisor (Remote | Portugal)

About The Role We are hiring Bilingual Customer Support Agents (Italian and English) to join our WIN – Wireless Internet Network team. This position combines technical customer support (internet and TV, including troubleshooting Wi-Fi, TV channels, modems, and fixed landlines) with a strong sales component. Once technical issues are resolved, you will be expected to recommend, upsell, and cross-sell additional services, playing a key role in driving revenue and achieving team sales goals. This role is ideal for professionals who enjoy helping customers but are also highly motivated by sales targets and performance incentives. Working Hours

• Shifts between 07h00 and 21h00
• Weekend shifts included (1 full weekend per month and ½ weekend every 6 weeks)

Requirements

• Fluency in Italian and English
• Excellent communication skills
• Strong problem-solving ability and comfort with IT tools
• Proven sales experience – preferably in a call center environment (mandatory)
• Target-driven mindset and strong motivation to exceed commercial goals

Salary And Benefits

• Base salary: €900 gross/month
• Performance bonus (sales & KPIs): up to €360 gross/month
• Language allowance: €250 gross/month
• Meal allowance: €9.60/day (~€201.60 net/month)
• Attendance bonus: €110/month
• Flex work allowance: €60 gross/month
• Permanent contract after 6 months
• Health insurance included
• Possibility of remote work from abroad after 6 months

What We Offer

• A dynamic and multicultural work environment
• Continuous training in sales techniques and negotiation
• Opportunities to grow within a team that values commercial performance
• Stability and a competitive benefits package

Key highlight: We are specifically looking for candidates with proven sales experience (ideally in call center settings), who are eager to achieve and exceed targets while maintaining excellent customer support. Skills: english,customer support,italian