Customer Success & Renewals Manager (Remote)

About The Autism Helper

At The Autism Helper, we create practical, research-based resources and training that support special educators, clinicians, and school teams in building effective learning environments for students with autism and diverse learning needs.

As our school partnerships continue to grow, we are expanding our School Accounts team and hiring a Customer Success & Renewals Manager. This fully remote role works closely with our internal team to support districts and educators using our platforms and resources.

This is an opportunity to join a mission-driven, collaborative team making a meaningful impact in schools across the country.

About the Customer Success & Renewals Manager Role

This is a customer-facing account management and customer success role supporting our Curriculum Access platform and Membership/Course customers across the full customer lifecycle.

You will serve as an early and ongoing touchpoint for customers through demos, onboarding, renewals, and proactive account support. This role plays a key part in customer retention, engagement, and long-term success.

You will collaborate closely with the Curriculum Access and School Accounts teams to ensure a smooth onboarding experience and ongoing support that drives meaningful usage and impact.

Key Responsibilities

• Schedule and lead product demo calls for Curriculum Access and professional development products
• Manage the sales process for Professional Development Membership and digital courses for school accounts
• Communicate regularly with current school accounts to support engagement and satisfaction
• Manage renewals across multiple Learning Management System (LMS) platforms
• Generate quotes, send invoices, and process purchase orders (POs)
• Support new customer onboarding and ensure a smooth implementation experience

What We’re Looking For

We’re looking for someone who is:

• Personable and confident communicating with educators and school administrators
• Highly organized and able to manage multiple accounts and timelines
• Comfortable leading demos and explaining platform features clearly
• Strong in relationship-building and customer communication
• Detail-oriented with strong follow-through

A proactive mindset, strong written and verbal communication skills, and a focus on customer experience and retention are essential for success in this role.

Preferred Experience

• Experience in customer success, account management, or client-facing roles
• Experience with CRM systems (HubSpot preferred)
• Experience with Learning Management Systems (LMS) or membership platforms
• Experience in EdTech, education, or SaaS environments

Tools & Systems You’ll Use

• HubSpot (CRM & customer lifecycle management)
• QuickBooks (invoicing & billing)
• Curriculum Access (custom LMS)
• Mighty Networks (LMS platform for Membership & Courses)
• Asana (project management)

Role Details

• Fully remote (Must be based in the United States)
• Salary Range: $60,000-$75,000 (based on experience)
• Unlimited Paid Time Off (PTO)
• Parental Leave
• Company-provided MacBook Pro 
• Healthcare benefits are not included in the compensation package

Why This Role is Unique

• Direct impact supporting educators and school teams nationwide
• Own customer relationships across onboarding, engagement, and renewals
• Work in a mission-driven EdTech environment
• Collaborate with a highly organized, supportive internal team

How to ApplySubmit your resume and cover letter to jobs@theautismhelper.com. If you enjoy building relationships, supporting customers, and helping educators succeed through strong systems and communication, we encourage you to apply.