Operational Support Specialist (CTS Hub)

Job Title: Operational Support Specialist (CTS Hub)Location: Surrey, UKDuration: 3 MonthsWork Type : RemoteOverview:

TekWissen is a global workforce management provider throughout the UK, Europe and many other countries in the world. The below client is an American multinational pharmaceutical and biotechnology corporation.

Job Description:

• This is an exciting opportunity to support the client Clinical Trial Supply Hub.
• The CTS Hub is a One client platform that offers single front door access to client medicines for use in third party clinical trials serving EU and APAC customers.
• The Operational Support Specialist at CTS Hub serves as a vital link connecting our customers, internal teams, and supply teams. By ensuring seamless day-to-day operations, this role contributes to excellent service delivery, efficiency, and the continual improvement of core business processes.
• This role is designed for an individual who is looking to develop their operational and commercial skills in an above country role.
• A self starter who is passionate about ensuring access to client medicines to patients across the global who are participating in a clinical trial.

Key Responsibilities

• Customer Liaison: serve as a point of contact for customer queries and requests and opportunities, ensuring timely and professional support.
• Process Documentation: Maintain clear documentation for operational processes, SOPs, and workflows.
• Supply Chain Coordination: Collaborate with supply chain teams to manage set ups, production and delivery schedules and ensure timely delivery to customers.
• Continuous Improvement: Identify process gaps, recommend enhancements, and work with relevant teams to implement best practices. optimising productivity and resource utilisation within CTS Hub.
• Operational Issue Resolution: Troubleshoot and escalate operational concerns, ensuring effective resolution.
• Stakeholder Communication: Foster open, efficient communication across departments, including PGS, PEBV, sales, and customer service, to support business continuity and customer satisfaction

Qualifications and Skills

• Experience: 2+ years in operational support or customer service; plant or manufacturing experience is a plus.

Technical Skills:

• Proficiency with office software; experience with SAP or supply chain systems is advantageous.
• Interpersonal Skills: Strong networking, communication, and relationship-building abilities. with a customer-focused mindset.
• Self starter: able to work on their own initiative
• Organisational Skills: Exceptional multitasking, prioritisation, and accuracy in a dynamic setting.
• Proactive Attitude: Anticipates potential challenges and takes initiative to address them before they escalate.
• Continuous Learner: Seeks ongoing opportunities to enhance skills, stay informed of industry changes, and increase professional value to CTS Hub

TekWissen® Group is an equal opportunity employer supporting workforce diversity.