Help Desk Support Specialist

Role:Help Desk supportLocation: Remote But From TristateDuration: Long Term W2 Contract

Provides remote and on-site support to user base, including clients, customers and partners. Take support calls and log issues into problem management system. Diagnoses basic hardware and software problems by phone or email. Responds to customer inquiries and answers customer's basic questions. Assists clients via research and problem solving. Refers more complex questions to appropriate subject matter expert.