Field IT Support Engineer
Experience: 2+ Years
Location: Australia
Key Responsibilities:
- Provide L1/L2 onsite IT support for end users, desktops, laptops, printers, and peripherals.
- Troubleshoot Windows OS, Microsoft 365, Active Directory, VPN, and basic network issues.
- Install, configure, and maintain desktops, laptops, applications, and IT hardware.
- Handle hardware/software incidents, troubleshooting, and root-cause analysis.
- Perform user account, access, and basic AD administration.
- Support IT asset management, hardware inventory, and device lifecycle activities.
- Coordinate with remote infrastructure/network teams and external vendors for issue resolution.
- Maintain incident records, technical documentation, and follow ITIL/ITSM processes.
- Provide onsite support during moves, installations, upgrades, and technology deployments.
Key Skills:
- Field/Desktop/End User Support
- Windows 10/11
- Microsoft 365 / Office 365
- Active Directory
- Hardware & Software Troubleshooting
- Basic Networking – TCP/IP, DNS, DHCP, VPN
- ITSM / ServiceNow
- IT Asset Management
- Remote & Onsite Support
- Strong communication and customer-service skills
