This is a Fully Remote Job
About Our Client:
The organization operates in the software industry, focusing on routing and waste management solutions. It addresses challenges related to municipal fleet and waste management by providing platforms that facilitate route planning, scheduling, and data management through SQL Server and MySQL databases. These platforms support complex operational needs in waste management and fleet coordination.
About the Opportunity:
The SR TECHNICAL SUPPORT SPECIALIST plays a critical role in resolving advanced technical issues that frontline support cannot address. This position is responsible for identifying and fixing root causes of data integrity problems and hardware issues within the organization’s core routing and fleet management platforms. The specialist ensures smooth operation and reliability of these systems, directly impacting customer satisfaction and operational efficiency.
Responsibilities:
- Act as the senior escalation point for complex customer issues involving data integrity across routing and fleet management platforms.
- Develop and maintain SQL queries and reports adhering to platform-specific conventions.
- Investigate and trace data issues to their root causes, including database update errors and synchronization failures.
- Troubleshoot hardware components such as MDVR/DVR units, Android tablets, and RFID readers used in fleet operations.
- Document and track escalations using Jira following established procedures.
- Create and maintain internal tools to facilitate faster issue resolution.
Requirements:
- Proficient in SQL Server and MySQL with experience in complex queries and root-cause debugging.
- Experience in investigating data integrity issues within production, customer-facing environments.
- Ability to troubleshoot integrated hardware and software in fleet vehicles.
- Familiarity with ticketing systems such as Jira.
- Strong analytical skills and clear technical communication.
Pay Range and Compensation Package:
- The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.
Benefits & Perks:
- Medical insurance with Health Savings Account option
- Vision insurance
- Dental insurance
- Paid parental leave
- Medical and Dependent Flexible Spending Accounts
- 401(k) match
- Unlimited paid time off
- Ten company holidays
- One volunteer day
- Summer Fridays
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company's career page or ATS.
