Role: Salesforce Support Specialist & Administrator
Location: United States
Salary: $50,000 - $60,000
A highly regarded Salesforce ISV based across the US and Europe who are undergoing some exciting growth across 2026, are now looking for a seasoned Salesforce Customer Support and Admin, ideally with experience across PSA tools to join their adventure to reach new heights. Their product is in high demand across the market, which supports businesses to generate revenue and profitability and have achieved their best year yet.
You will be a key member of the Global Delivery Team, and will be the first point of contact for customers, providing timely, accurate, and empathetic support. You will manage customer queries, troubleshoot issues, and ensure that customers maximize the value of products, often working within the Salesforce platform.
The role blends customer support along with services /configuration work, requiring strong problem-solving skills and customer-first mindset.
The business has a high-retention rate through recognition of hard work, achievements, collaborative culture and having a people-first approach. Their team is of a highly supportive and collaborative nature, with a trusting and autonomous working dynamic.
Your personal development is a major focal point for this business, ensuring needs and goals are supported and achieved with a bespoke progression tracker in place.
This is a remote first role to offer full flexibility of working - the business prides itself with an inclusive, global team culture with regular virtual get-togethers.
Required Skills & Experience:
- 2-3+ years in a Salesforce Admin, Customer Support, or Consultancy role.
- Hands-on experience with Salesforce administration (Process Builder, Flow, Validation Rules, Reports & Dashboards, Security, Sharing).
- Excellent written and verbal communication skills with the ability to explain technical topics to non-technical users.
- Salesforce Administrator Certification (Nice to have)
- Experience supporting SaaS and ISV products
