Application Support Analyst

About Our Client

Our client is a fast-growing and innovative interior design company. It is a technological leader on the design frontier, constantly pushing boundaries and striving for excellence. The team is driven by a shared belief that design transforms life. It challenges convention. It brings a unique point of view into the world. It sets trends. And it leaves a mark. This role is part of the largest division of the organization.

Our client, America’s leading name for manufacturing and distributing fabric, wallcovering, floorcovering, and furnishings, is seeking an Application Support Analyst. This is an exciting and highly visible position that plays an important role in supporting the organization's success. The right Application Support Analyst is a quick learner who is open to change and resourceful in finding solutions.

About The Role

This position will work within the Enterprise Systems team. The individual will have the autonomy to solve difficult business problems through technology. The candidate should have strong communication skills and be comfortable working with all levels of stakeholders within the organization. This is a REMOTE role performing the following:

You will

• Participate in the administration, configuration, and daily support of the Enterprise System, performing root cause analysis and troubleshooting issues reported by end users to provide quick resolutions.
• Perform application support, troubleshooting complex issues, and escalating as needed to vendors, developers, or IT.
• Work closely with development teams with Quality Assurance of system enhancements and new applications.
• Triage and dispatch issues using a help desk ticketing system.
• Develop and maintain end-user and technical documentation.
• Bring forward suggestions for improvements of systems, network, applications strategy, and execution.
• Perform scheduled routine system maintenance.
• Continuously develop system expertise.
• Other responsibilities as assigned.

You have

• Bachelor’s degree in computer science or related field.
• 2+ years of experience in application and systems support.
• 2+ years of experience with programming languages: .net, SQL, and C#.
• 2+ years of experience working with Enterprise Software, preferably SaaS solutions (WMS, ERP, EMR, CRM).
• Experience with Dynamics GP and/or Salespad is a plus.
• Critical thinking; organization and prioritization of tasks. Ability to manage multiple projects at once with competing deadlines.
• Flexible work schedule, including availability after hours, including some holidays and weekends.

Benefits:

• 20 days PTO
• Flex Hours
• Health, Vision & Dental
• 401(k) Plan

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”