IT Help Desk Support Engineer (US working hours)

Everbridge is a global software company that helps organizations keep people safe and businesses running. Our enterprise SaaS solutions enable customers to prepare for, respond to, and recover from critical events, acting faster when it matters most. We’re looking for an IT Help Desk Support Engineer to be based in Hungary**.** This is a remote/home-based position to be based anywhere in Hungary. As an IT Help Desk Support Engineer you will provide intermediate-level technical support for end-user hardware and software. You'll also need to be able to diagnose and troubleshoot a wider range of technical issues, assist in the deployment and configuration of new hardware and software, and mentor junior IT End User Technologist team members. Please note that the working hours for this position will align with US working hours, spanning from 14:00 PM to 10:30 PM(CET) Monday to Friday. What You'll Do

• Deliver intermediate-level technical support for end-user hardware and software.
• Diagnose and troubleshoot a wider range of technical issues.
• Assist in the deployment and configuration of new hardware and software.
• Mentor and guide IT End User Technologist I team members.

What You'll Bring

• Associate degree in IT or related field; bachelor’s degree preferred.
• 2+ years of experience in IT support.
• Strong diagnostic and troubleshooting skills.
• Excellent communication and mentoring skills.

Why Everbridge We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including:

• Comprehensive healthcare coverage to ensure your well-being.
• Life & Total Permanent Disability Insurance to protect you and your loved ones.
• Cafeteria plan.

We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe. About Everbridge Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.