Sagility combines industry-leading technology and transformation-driven Business Process Management (BPM) services with decades of healthcare domain expertise to help clients draw closer to their members. The company focuses on optimizing the entire member and patient experience through a comprehensive suite of service offerings, including clinical management, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. With a global presence spanning more than 25,000 employees across five countries, Sagility is committed to delivering innovative solutions that enhance healthcare outcomes and operational efficiency.
About The Role
We are seeking dedicated and compassionate Work from Home Customer Service Representatives to join our virtual call center team. In this role, you will serve as the first point of contact for our healthcare clients, providing exceptional support and assistance to members. Your primary responsibility will be to handle incoming calls with professionalism and empathy, addressing inquiries related to healthcare services, claims, benefits, and other related topics. This position offers an excellent opportunity to grow within a dynamic organization that values employee development and career progression. As part of our team, you will embody our core values of curiosity, teamwork, action, and purpose, contributing to a positive and results-oriented work environment.
Qualifications
- High School Diploma or equivalent
- Minimum of 1 year of experience in a call center environment
- Previous healthcare experience is a plus
- Proficiency in navigating computer applications and systems
- Typing speed of at least 25 WPM
- Reliable high-speed internet connection (minimum 10 Mbps upload, 25 Mbps download)
- Secure, private work area at home
- Flexible availability, including weekends
- Must be 18 years or older
- Handle incoming calls promptly and professionally, providing excellent customer service
- Research and resolve customer inquiries effectively and efficiently
- Accurately document all call details and interactions in the system
- Communicate empathetically and diplomatically, maintaining professionalism at all times
- Meet daily team goals for quality assurance and customer satisfaction
- Collaborate with team members to improve service delivery and resolve complex issues
- Stay updated on healthcare policies, procedures, and company offerings
- Participate in ongoing training and development programs
- Competitive hourly pay ranging from $11.00 to $14.00 (bilingual representatives earn $15.00/hour)
- Performance-based incentives
- Paid virtual training in a state-of-the-art environment
- Comprehensive health coverage available after 90 days
- Employee wellness and engagement programs
- Opportunities for career advancement, with 90% of leaders starting as Customer Service Representatives
- Daily Pay option for flexible earnings
- Medical, Dental, and Vision insurance plans
- Life Insurance and Disability benefits (Short-Term and Long-Term)
- Flexible Spending Account (FSA)
- Employee Assistance Program
- 401(k) plan with employer contributions
- Paid Time Off (PTO)
- Tuition Reimbursement program
Sagility is an Equal Opportunity Employer/Vet/Disability. We are committed to creating an inclusive environment where all employees are valued and respected. We encourage applications from all qualified individuals regardless of race, gender, age, disability, or background.
