Social Account Manager

Role: Social Account Manager

Salary: Negotiable, depending on experience

Location: USA / Remote

Role Description

We’re looking for an experienced Account Manager, preferably with pharmaceutical/healthcare experience, to help oversee a flagship retained and project-based account that includes all social media disciplines – content (organic + paid), insights, project management and social creative.

The work is agile and varied, and you will play a key role in delivering social content that visually stands out and pushes the boundaries in innovation and performance.

Our account team has built this account into an award-winning market leader in the space, constantly innovating and performing at or above benchmark levels. The incoming Account Manager will work closely with the Account Director and Senior Account Manager to further develop the account and contribute to its continued growth and success.

Required skills, experience and competencies

The ideal candidate…

• Has 2–5 years’ Digital / Social Account Management experience within Pharma or Healthcare

• Has experience and proficiency with client-facing communication skills

• Is comfortable discussing strategic-level initiatives with clients at all levels from around the world

• Works well internally and has experience collaborating with teams across strategy, social, creative and insights

• Communicates effectively in a variety of written and verbal formats with a wide range of people: external individuals, organisations, and other 3rd parties

• Has a strong understanding of all social platforms, innovations and opportunities

• Feels at ease working within a fast-paced team environment, handling multiple projects simultaneously, meeting tight deadlines, and applying proficient problem-solving skills

• Has experience with proposal writing and presentation of campaign ideas

• Will bring new ideas and concepts to keep projects fresh and innovative

• Is knowledgeable about creative formats within Facebook, Twitter, YouTube, Instagram, TikTok, etc.

• Understands paid formats and audience targeting across social platforms

• Has an interest in and exposure to emerging digital technologiesApplication Process

Please send your Cover letter and CV to: jobs@substanceglobal.com

Our recruitment process seeks to eliminate aspects of unconscious bias. For this reason, all CVs received will have names and other personal identifiable information removed, so that those reviewing applications will do so on the basis of skill sets and aptitude alone. Selected candidates will next be appraised—either by set tasks or interview(s), or both—based on scoring criteria against the role’s required competencies.

Company Overview

Substance Global is striving to be a more diverse company, making positive action to grow our network. We’re an agency where our independent spirit drives our people, passion and purpose.

We are a digital marketing agency specialising in a range of services across different media. We are proud of our work and our people in equal measure. Our passion for what we do and the culture we have developed is what drives us in all that we do. Operating independently for over 19 years, we have grown to 75 people in London, Los Angeles and Buenos Aires. Our work is insights-driven and innovation-led, and our strategies are made up of a blend of creativity and collaboration, tailor-made for each of our clients’ brands.

At Substance we enjoy, appreciate and recognise that everyone we employ has different needs and circumstances. We welcome applicants at all stages of their career and life journeys, working with the individuals we employ to provide flexibility and tailored support. Our aim is to provide fewer barriers and achieve positive balance, whatever life may have, hold or throw at you.