Customer Success Manager - Europe

Storyblok is a headless CMS that enables marketers and developers to create with joy and succeed in the AI-driven content era. It empowers you to deliver structured and consistent content everywhere: websites, apps, AI search, and beyond. Marketers get a visual editor with reusable components, in-context preview, and workflows to launch fast and stay on brand. Developers have freedom to use their favorite frameworks and integrate with anything through the API-first platform. Brands get one source of truth for content that is accurate, flexible, and measurable. Legendary brands like Virgin Media O2, Oatly, and TomTom use Storyblok to make a bigger, faster market impact. It's Joyful Headless™, and it changes everything. WHAT IS IN IT FOR YOU You will be joining a growing company where you can contribute to many "firsts". Plus these benefits:

• Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…)
• Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding
• Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
• Personal development fund for courses, books, conferences, and material
• VSOP (Virtual Stock Option Plan)
• The annual international team-building trip, quarterly and monthly online get-togethers
• As a fully remote company, with work-life balance at its core, you'll enjoy flexible schedules
• An international team that loves to have fun at work and works hard together to accomplish shared goals

JOB SUMMARY Storyblok is looking for a motivated and enthusiastic Territory Customer Success Manager to join our team. In this role, you will support customers at various stages of their journey, ensuring they have a positive experience with our platform. You will work closely with wider Customer Success, Support, and Sales teams to deliver exceptional service and contribute to customer retention and satisfaction maximizing our customer's lifetime value. You will develop, maintain, and improve processes or tactics, and optimize client engagement in order to delight and exceed the expectations of our customers. You will be an advocate for our customers, ensuring that their feedback and changing needs are communicated effectively to the wider company. This is an excellent opportunity to grow your skills in customer success and build a foundation for a career in this field. ESSENTIAL JOB FUNCTIONS

• Manage a portfolio of customers, focusing on building relationships, understanding their needs, and driving account growth.
• Provide timely and professional responses to customer inquiries, ensuring a high-quality customer experience.
• Assist customers with basic platform usage questions and troubleshoot minor technical issues with guidance from the technical team.
• Relay customer feedback to the relevant teams to help identify areas for product improvement.
• Support the Customer Success Team with administrative and operational tasks, such as maintaining customer records and preparing reports.
• Develop and Participate in Customer Success projects and initiatives to improve processes or tactics, and customer engagement.

REQUIREMENTS

• Good understanding of customer success principles and a willingness to learn.
• Excellent written and spoken English;
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Organizational skills and attention to detail.
• 2-3 years of experience; training will be provided.

MENTAL, PHYSICAL AND ENVIRONMENTAL REQUIREMENTS Remote (home) work opportunity or funded by Storyblok co-working space GENERAL TERMS Storyblok has a commitment to diversity and inclusion. We strive to create a hiring environment in which all people feel they are equally respected and valued, irrespective of gender identity or expression, sexual orientation, ethnicity, age, religion, citizenship or any other characteristic. You can find more information about our privacy policy here.__ All communications regarding job opportunities at Storyblok will come from an official Storyblok employee with an email address ending in @storyblok.com. We will never redirect you to another portal or another site that is unrelated to our domain (storyblok.com). Here is a sneak peek of Storyblok's Visual Editor If you need an accommodation for any part of the application process, please email talent.acquisition@storyblok.com