Information Technology Support Engineer

💻 REMOTE IT Support Engineer (1st Line) | Long-Term B2B Contract | €80–€100 Per Day

Location:Remote in Poland, only candidates in Poland apply

Contract Type: B2B – Long-Term

Rate: €80–€100 per day

About the Role

We’re looking for a proactive and customer-focused 1st Line IT Support Engineer to join an industry-leading SaaS company in the financial services sector.

You’ll be the first point of contact for all IT-related queries, providing top-quality technical support to internal users and ensuring smooth day-to-day IT operations. This role is perfect for someone with solid troubleshooting skills, a passion for technology, and hands-on experience with SQL and Microsoft Excel for reporting and data support.

Key Responsibilities

• Act as the first point of contact for IT issues via phone, email, and ticketing systems.
• Diagnose and resolve hardware, software, and network problems efficiently.
• Escalate complex issues to 2nd/3rd line support or external vendors when needed.
• Provide expert support for Microsoft Office 365, particularly Excel (advanced formulas, data analysis, troubleshooting).
• Run and troubleshoot SQL queries to support reporting and data extraction.
• Maintain clear and accurate documentation within the helpdesk system.

Skills & Experience

✅ Proven experience in a 1st Line IT Support or similar role.

✅ Solid knowledge of Windows OS and Office 365 administration.

✅ Proficient in SQL – able to write, execute, and debug queries.

✅ Experience with Active Directory (user and permissions management).

✅ Understanding of networking fundamentals (TCP/IP, DNS, DHCP).

✅ Excellent communication and customer service skills.

✅ Strong analytical thinking and attention to detail.

✅ Ability to manage multiple priorities in a fast-paced environment.

Desirable (Nice to Have)

• Experience working in ITIL-based environments.
• Familiarity with ticketing/helpdesk tools (e.g. ServiceNow, Zendesk, Jira).
• Experience using remote desktop and mobile device management tools.

What’s on Offer

💰 Competitive day rate (€80–€100, B2B).

🎓 Training and certification support for ongoing professional growth.

🤝 Collaborative, inclusive, and supportive team culture.

🚀 Career development opportunities within IT support and beyond.

Please apply with your CV or Contact me directly with your CV

📩 - humza.haque@signify-tech.com

📞 - +44 7897 074 594