Customer Service – Cruise Lines | Work From Home

Job Title: Customer Service – Cruise Lines | Work From Home Company: Destination Knot Employment Type: Remote About Us Destination Knot is a travel company that specializes in creating unforgettable cruise vacations, luxury getaways, and group travel experiences. We are passionate about helping our clients explore the world by sea while offering expert planning, exceptional service, and personalized support every step of the way. Job Description We are looking for a friendly, detail-oriented Customer Service Representative – Cruise Lines to assist clients with their cruise travel needs. This work-from-home position is ideal for someone who enjoys helping others, is passionate about travel, and thrives in a remote support role. You will be the go-to contact for clients needing assistance with cruise bookings, questions, and trip details. Key Responsibilities Answer client questions about cruise itineraries, cabins, amenities, and inclusions Assist with booking requests, modifications, and travel preferences Provide timely and professional customer service throughout the booking process Communicate with cruise suppliers for updates, confirmations, and special requests Monitor payment timelines, travel documentation, and post-booking follow-up Keep accurate records of client preferences and reservations Qualifications Strong communication and problem-solving skills Customer service experience preferred (travel, hospitality, or retail a plus) Comfortable navigating online booking tools and email platforms Detail-oriented and able to manage multiple tasks independently Passion for cruise travel and learning about cruise lines What You’ll Gain No prior travel industry experience required—training provided Flexible work-from-home schedule Paid training and team mentorship Income potential through performance-based project support and client satisfaction Access to exclusive cruise perks, industry rates, and travel discounts Growth paths into cruise planning, sales, or leadership roles How To Apply If you enjoy delivering excellent customer service and love the idea of helping others cruise the world, we’d love to hear from you. Apply today to join Destination Knot and build a rewarding career from home!