Role Overview
Shroff Travel is recruiting a Customer Support Specialist to work across air tickets, tours, travel products, reservations, customer service, sales support, and travel operations. In this position, you will help customers resolve questions and service issues through clear, timely support. This is a full-time, 100% remote role open to candidates based in Cincinnati, Ohio.
Location: Cincinnati, Ohio — 100% Remote
Job Type: Full Time
Salary: $45,500 - $53,000 per year
Your Responsibilities
- Respond to customer or client questions related to air tickets, tours, travel products, reservations, customer service, sales support, and travel operations through approved phone, email, chat, or ticketing channels in the Customer Support Specialist role at Shroff Travel.
- Review account or request details and document each interaction with complete notes and next steps as part of the Customer Support Specialist role at Shroff Travel.
- Resolve routine questions and service issues within policy and escalate complex or unresolved cases across ticketing, tours, and travel sales in this Customer Support Specialist position.
- Follow up on open cases, promised actions, or missing information so customers receive timely updates for the Shroff Travel team as part of Customer Support Specialist work.
- Use approved knowledge resources and procedures while adapting communication to the customer's specific question while supporting ticketing, tours, and travel sales in the Customer Support Specialist role at Shroff Travel.
- Meet service-quality, response-time, documentation, and customer-satisfaction expectations as part of day-to-day Customer Support Specialist responsibilities at Shroff Travel.
- High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles for the Customer Support Specialist opening at Shroff Travel.
- Strong written and verbal communication with a patient, professional, solution-focused approach.
- Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
- Ability to learn policies and service information quickly and explain them clearly.
- Reliable internet access, a quiet workspace, and the ability to work independently.
- A pre-employment background check is required.
- Employment type: Full Time
- Work arrangement: 100% Remote — Cincinnati, Ohio
- Experience level: Associate
- Base salary: $45,500 - $53,000 per year
Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.
