Job Overview
One New Creation is adding a Customer Service Representative to support residential and commercial moving, call-center support, customer scheduling, logistics, sales support, and operations. The person in this role will help customers resolve questions and service issues through clear, timely support. This full-time position is 100% remote and open to candidates based in North Carolina.
Location: North Carolina — 100% Remote
Job Type: Full Time
Salary: $46,500 - $54,000 per year
What You'll Be Doing
- Respond to customer or client questions related to residential and commercial moving, call-center support, customer scheduling, logistics, sales support, and operations through approved phone, email, chat, or ticketing channels in the Customer Service Representative role at One New Creation.
- Review account or request details and document each interaction with complete notes and next steps as part of the Customer Service Representative role at One New Creation.
- Resolve routine questions and service issues within policy and escalate complex or unresolved cases across moving, call-center, and logistics operations in this Customer Service Representative position.
- Follow up on open cases, promised actions, or missing information so customers receive timely updates for the One New Creation team as part of Customer Service Representative work.
- Use approved knowledge resources and procedures while adapting communication to the customer's specific question while supporting moving, call-center, and logistics operations in the Customer Service Representative role at One New Creation.
- Meet service-quality, response-time, documentation, and customer-satisfaction expectations as part of day-to-day Customer Service Representative responsibilities at One New Creation.
- High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles for the Customer Service Representative opening at One New Creation.
- Strong written and verbal communication with a patient, professional, solution-focused approach.
- Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
- Ability to learn policies and service information quickly and explain them clearly.
- Reliable internet access, a quiet workspace, and the ability to work independently.
- A pre-employment background check is required.
- Employment type: Full Time
- Work arrangement: 100% Remote — North Carolina
- Experience level: Entry Level
- Base salary: $46,500 - $54,000 per year
Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.
