About The Role
You will support a well-known automotive brand, recognised for its commitment to quality, innovation and customer satisfaction. As a Customer Support Agent, you will help build and keep a strong relationship between the brand and its customers. You will also meet high standards for quality, efficiency and the overall customer journey.
What You Will Do
- Answer customer enquiries by phone, chat and email, representing the client with professionalism and enthusiasm
- Use your knowledge of automotive and digital products to troubleshoot and resolve issues
- Keep clear and accurate records of interactions, resolutions and follow-ups in the CRM system
- Work with colleagues to improve the overall customer experience
- Stay up to date on the client's latest offers, policies and services
- Bring warmth and a positive attitude to every customer interaction
- Fluent German and English
- A customer-focused attitude and strong communication skills
- Interest in automotive and digital products
- Availability for rotating shifts, including weekends
- 24/7 operation, Monday to Sunday, with rotating shifts
- 8 hours per day, with 2 rotating days off per week
- 2 weeks of full-time training before you start
- Salary: €1,055 gross per month, paid 14 times a year
- Complexity bonus
- Food allowance: €7.63 per working day
- Relocation support
This is a fully remote position. Candidates already living in Portugal are preferred. In some cases, we can provide accommodation in Lisbon for candidates relocating to Portugal.
Recruitment process
- Application submission
- Assessment
- Interview in German and English