Patient Scheduler II (Remote)

Patient Scheduler II

Be the Go-To Support for Patient Care! Are you passionate about helping patients and thrive in a fast-paced healthcare environment? Do you love staying organized, solving problems, and making a real impact on the patient experience? Join GetixHealth as a Patient Scheduler and become a key part of our Patient Support Center team! This is your opportunity to make a difference every day by helping patients get scheduled, verified, and prepared for care. From appointment coordination to insurance verification, your work helps ensure patients receive timely, accurate, and compassionate service. If you have strong customer service skills, healthcare scheduling experience, and enjoy helping patients navigate the healthcare process, we'd love to hear from you.

Position: Full-Time

Potential Start Date: 11/30/2026

Location: Remote (Must pass an internet speed test/ we provide the equipment)

Reports to: Patient Support Center Supervisor

Compensation: $18- $20 per hour

Operational Hours: The operating hours for this position are 10:00 AM to 7:00 PM CST. Employees will be scheduled to work 40 hours per week within these hours, including rotating weekends. (Schedules are subject to change and based on the business need)

Position Summary

Provide day-to-day support for patient scheduling operations, ensuring timely appointment scheduling, insurance verification, and excellent communication between patients, providers, and medical staff. You'll serve as the first point of contact for patients by scheduling appointments, confirming visits, collecting insurance details, and helping patients understand their financial responsibility prior to care. Strong communication skills, multitasking ability, and attention to detail are essential.

Key Responsibilities

Serve as the primary point of contact for patients and external facilities to schedule appointments by phone and electronic correspondence

Collect, verify, and communicate benefit details of patient insurance policies during scheduling

Educate patients on the insurance verification process and estimated patient responsibility prior to their visit

Confirm patient appointments and provide appointment details, location information, and special instructions

Create and maintain patient records including demographic information and required paperwork

Contact referring provider offices to obtain necessary records and visit preparation details

Coordinate with healthcare providers and medical staff to ensure appointments are scheduled efficiently and effectively

Respond to patient inquiries professionally and in a timely manner via phone and written communication

Collaborate with internal teams and third-party systems to support coordinated patient care

Assist insurance verification associates when needed

Maintain HIPAA compliance and confidentiality at all times

Other duties as assigned

Education and Experience

High school diploma or GED required

Bachelor's degree preferred

2+ years of customer service, appointment scheduling, or healthcare experience required

1+ years of EHR system experience (Epic preferred)

1+ years of remote work experience preferred, especially in high-volume inbound and outbound call environments

Strong verbal and written communication skills

Excellent problem-solving and conflict resolution skills

Proficiency in Google Suite, Microsoft Office, and other computer systems

Strong customer service mindset with compassion and professionalism

Ability to maintain confidentiality and comply with HIPAA regulations

Skills & Competencies

Strong attention to detail and ability to maintain accurate records

Ability to multitask and work in a fast-paced environment

Ability to work independently and as part of a team

Dependable, punctual, and able to manage time effectively

Adaptable and open to change in a dynamic healthcare environment

Strong problem-solving skills and ability to think critically

Team-oriented mindset with strong collaboration skills

Empathetic and patient-focused approach to service

Professional communication and customer service skills

Work Environment & Physical Requirements

Remote position requiring high-speed internet and a secure HIPAA-compliant workspace

Prolonged sitting and regular computer use required

Exposure to sensitive and confidential patient information

Occasional overtime may be required based on workload and business demands

Why Join GetixHealth?

Founded in 1992, GetixHealth is a trusted leader in healthcare revenue cycle management, with offices across the U.S. and India. We're more than revenue cycle expertswe're a mission-driven team dedicated to helping healthcare organizations improve financial outcomes while delivering compassionate care. With over 1,800 employees, we foster a culture that values professionalism, innovation, andabove allpeople.

Benefits & Incentives

Comprehensive Health Benefits: Choose from a variety of medical, dental, and vision plans designed to support your overall well-being.

Life & Disability Coverage: Receive company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage, with the option to purchase additional voluntary Life and AD&D benefits.

401(k) Retirement Plan: Become eligible to participate in the company's 401(k) plan on the first day of the quarter following three months of continuous employment, with a company match to help you invest in your future.

Paid Time Off: Begin accruing PTO on your first day of employment, promoting a healthy work-life balance from the start.

Flexible Benefit Options: Tailor your benefits package with a variety of options to meet your individual and family needs.

GetixHealth is an Equal Opportunity and E-Verify Employer. Note: This job description is not intended to be an exhaustive list of responsibilities or qualifications and may be subject to change based on business needs.