Phone Support Specialist (Fincrime)

About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day. As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About The Role The Financial Crime Operations department is at the forefront of Revolut’s efforts to keep customers and their money safe. As part of the FinCrime department, the Customer Support team serves as the public face of the company, providing first-class, front-line support to millions of customers. We’re looking for a Customer Support Specialist to deliver “WOW” levels of service to our global customer base as a Financial Crime Analyst. If you don’t see your long-term future in customer support, we put a lot of time aside to train you so you’re ready to join another team within the company if you decide to make a change. We’re a global fintech, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts, but we understand this still isn’t for everyone so please bear that in mind before applying. Up to shape the future of finance? Let's get in touch. What You'll Be Doing

• Delivering exceptional customer service across multiple channels, including phone, live chat, and other support platforms
• Representing the company professionally in all customer interactions
• Collaborating with internal teams to ensure quick and effective resolutions
• Contributing to the continuous improvement of customer support processes
• Assisting with other relevant tasks to strengthen financial crime prevention efforts

What You'll Need

• Fluency in English
• Excellent communication and interpersonal skills
• A bachelor's degree or equivalent
• 3–5 years of experience providing customer support over the phone
• The ability to explain complex issues in an easy and understandable manner
• Impeccable attention to detail
• Impressive analytical skills
• A proactive, self-motivated approach to managing your workload
• Empathy and a commitment to customer satisfaction, aiming to resolve issues at first point of contact
• High-functioning problem-solving skills
• Flexibility to work in shifts, including nights and weekends if required

Nice to have

• Previous experience in banking and financial crime

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team. Important notice for candidates: Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately. By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's <a class="postings-link" href="https://www.revolut.com/legal/data-privacy-for-candidates">Candidate Privacy Notice