Customer Success Associate

Company Description At Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers optimize revenue operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics. Headquartered in Jacksonville, FL, we serve over 20,000 customers across the globe. Revalize is a portfolio company of TA Associates and HG. Job Description The Customer Success Associate will be responsible for managing renewals and retention of an assigned set of accounts. Other responsibilities include driving ongoing adoption, processing up-sells, identifying cross-sells, and working with other teams within the company to identify ways we can improve the our customer experience. Responsibilities Managing the post-sales journey of a selected customer group from product launch to expansion and support to contract extension Proactively addressing the customer group to strengthen product understanding and loyalty Creating meaningful product presentations Processing customer inquiries and obtaining feedback Close collaboration with other teams, e.g. support, finance, content services, marketing and product Identifying additional up- and cross-selling opportunities Qualifications You enrich our team with: Strong written and oral knowledge of both German and English 1-3 years of experience in customer success management, account management or comparable experience with a high proportion of customer contact Your professional demeanor and the ability to actively listen to and understand customers Smart negotiation skills and good presentation skills Your independent working style and high problem-solving orientation Additional Information All your information will be kept confidential according to EEO guidelines. Qualified applicants will be asked to complete a 30-minute online assessment as a part of your application.