Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Telecommunications Why Consider This Job Opportunity

• Base pay of $20/hr. plus bonus opportunity
• Comprehensive health, vision, and dental insurance coverage
• 401k matching to help secure your financial future
• Access to health and wellness programs, promoting overall well-being
• Discount on Verizon services, offering savings to employees
• Flexibility to work from home with company-provided equipment

What To Expect (Job Responsibilities)

• Provide support to customers by answering and making phone calls, addressing inquiries, and resolving issues
• Document customer concerns and interactions in accordance with department standards
• Manage follow-up contacts with multiple parties to ensure efficient resolution of concerns
• Utilize various internal systems to research customer accounts and history
• Evaluate customer concerns and determine reasonable resolutions based on department guidelines

What Is Required (Qualifications)

• High School diploma or equivalent required
• Strong proficiency in various computer applications and software
• Ability to manage time effectively and adhere to department follow-up guidelines
• Exceptional oral and written communication skills
• Previous experience in customer service preferred

How To Stand Out (Preferred Qualifications)

• Experience navigating operating systems and productivity tools relevant to the role, such as Salesforce and Microsoft Office
• Strong active listening skills and service orientation
• Ability to handle complaints and resolve conflicts effectively
• Familiarity with administrative and clerical procedures

TelecommunicationsCustomerService #CareerOpportunity #FlexibleWork #HealthBenefits "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." #ResonanceCXPartners