Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Life Insurance Why Consider This Job Opportunity

• Competitive compensation designed to reflect your expertise and contributions
• Comprehensive health, dental, and vision insurance plans to support your well-being
• Robust life insurance benefits and retirement plans, including a pension plan
• Paid holidays and time off to maintain a healthy work-life balance
• Opportunities for continued education reimbursement and professional growth
• Remote work flexibility, allowing you to work from home

What To Expect (Job Responsibilities)

• Provide excellent customer service through heavy phone contact with policyholders, providers, and interested third parties
• Process policyholder requests received via correspondence, phone calls, and emails
• Review and maintain procedures regarding policy information
• Maintain department standards for call volume and time management
• Assist with claim payments and provide information about policy coverage and status

What Is Required (Qualifications)

• High school diploma or equivalent required; some college preferred
• At least one year of office experience preferred; telecommunications experience is a plus
• Background in life and health insurance, with knowledge of insurance operations desired
• Strong customer service background and excellent phone skills
• Must be able to type at least 30 words per minute

How To Stand Out (Preferred Qualifications)

• Experience in a customer service role within the insurance industry
• Familiarity with insurance operations and policy procedures
• Bilingual skills (English/Spanish) for potential pay differential
• Excellent organization skills and ability to handle high-stress situations
• Demonstrated mathematical abilities and strong decision-making skills

CustomerServiceRemoteWork #CareerGrowth #EmployeeBenefits "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." #ResonanceCXPartners