Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Digital Business Services Why Consider This Job Opportunity

• Paid training to enhance your skills and knowledge
• Competitive wages with full benefits including medical, dental, vision, and 401k
• Paid time off to ensure work-life balance
• Opportunities for career advancement within the organization
• Engaging work environment that values collaboration and innovation
• Chance to make a positive impact on customer experiences

What To Expect (Job Responsibilities)

• Field customer inquiries and respond innovatively to various questions and issues
• Provide excellent customer service through active listening and communication
• Handle confidential customer information with sensitivity and care
• Aim to resolve issues on the first call by being proactive and calm
• Track call-related information for auditing and reporting purposes

What Is Required (Qualifications)

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and general knowledge of Windows-based systems

How To Stand Out (Preferred Qualifications)

• Customer service and/or sales experience
• College degree preferred but not required

DigitalBusinessServicesCustomerService #CareerGrowth #WorkFromHome #InclusiveCulture We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #ResonanceCXPartners