Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Healthcare Technology Why Consider This Job Opportunity

• Salary up to $36,200 annually
• Generous and flexible vacation policy
• Comprehensive health benefits and 401(k) employer match
• Opportunities for career advancement and skill development through leadership and technical academies
• Remote work flexibility within the USA
• Supportive work environment focused on collaboration and inclusion

What To Expect (Job Responsibilities)

• Answer inbound calls, providing courteous and efficient customer service
• Follow established quality and compliance standards for every interaction
• Verify caller identity and ensure adherence to security and confidentiality procedures
• Document all interactions accurately in the system and follow up on pending inquiries
• Collaborate with team members and clients to effectively resolve issues

What Is Required (Qualifications)

• High school diploma or GED required; additional education preferred
• Minimum of 2 years of call center or customer service experience
• Experience in a healthcare or insurance environment is a plus
• Strong customer service orientation with excellent verbal and written communication skills
• Proficient in Microsoft Outlook, Word, and Excel; familiarity with help desk or CRM systems is a plus

How To Stand Out (Preferred Qualifications)

• Experience in a healthcare or insurance environment
• Familiarity with help desk or CRM systems

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