Customer Service SpecialistMalta

MANDATORY REQUIREMENT:

✔️ Only Native Maltese speakers are eligible to apply

✔️ Candidates must be currently residing in Malta

We are hiring for a fully remote, part-time role (20 hours per week).🕒 Shift Time:

2:00 PM – 6:00 PM, Monday to Friday

📌 Role Type

This is an independent contractor role:

• Payment is based only on hours worked

• You are responsible for your own taxes and statutory obligations

• No additional benefits will be provided

💼 Job Responsibilities

• Manage and build strong relationships with merchants

• Act as the main point of contact and resolve issues

• Analyze data and KPIs to identify risks and growth opportunities

• Implement retention and reactivation strategies

• Communicate the platform’s value proposition

• Maintain records using CRM and reporting tools