Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Customer Service Why Consider This Job Opportunity

• Competitive salary with sales commission/bonus opportunities and Holiday pay after 90 days of employment
• Fully remote, work-from-home environment with paid training and ongoing professional development
• Paid Time Off to support your wellbeing
• Medical, Dental, and Vision Insurance with premium coverage assistance
• Tuition Reimbursement to help you achieve your educational goals
• Career growth opportunities, with most senior leadership having started as agents

What To Expect (Job Responsibilities)

• Deliver world-class customer service by responding to inbound calls, providing product knowledge, troubleshooting issues, and resolving customer concerns
• Process orders, update customer accounts, and maintain accurate records in internal systems
• Effectively multitask between handling customer inquiries and navigating multiple systems
• Display strong attention to detail while managing customer interactions
• Identify sales opportunities to proactively offer solutions that meet customer needs

What Is Required (Qualifications)

• Minimum of 1 year of customer service or sales experience, with at least 6 months in a virtual call center setting
• Exceptional communication and active listening skills, with the ability to handle difficult situations professionally
• Ability to manage incoming calls (up to 40 per day) while seated for extended periods
• Must pass a background screening, be at least 18 years old, and possess a GED or High School Diploma
• Legally permitted to work in the United States

How To Stand Out (Preferred Qualifications)

• Quick-thinking problem solver with a strong work ethic and effective time management skills in a home office setting
• Experience navigating multiple systems while maintaining a positive attitude under pressure

CustomerServiceRemoteWork #CareerGrowth #CompetitivePay #ProfessionalDevelopment We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #ResonanceCXPartners