Service Architect - Remote

Role: Service Architect (REMOTE)Experience Required: 6-10Years

The Services Architect (SA) plays a pivotal role within the pre-sales team, partnering with Services Sales Consultants (SSCs) and account teams to design tailored service solutions for retail customers. These solutions encompass NCR Voyix and multivendor hardware and software, with a strong focus on Global Services and Managed Services.

Key Responsibilities:

• Lead the design and development of end-to-end service solutions, including Break/Fix, Managed Services, and multivendor support.
• Assess technical feasibility, cost elements, and profitability of proposed solutions to ensure alignment with NCR’s business objectives.
• Own the internal approval process for service proposals prior to customer submission.
• Drive the creation and negotiation of customer contracts through to signature.
• Collaborate with global teams and partners to build scalable, multi-region service models.
• Deliver compelling presentations and documentation that clearly articulate the business value of proposed services.
• Support the development of reusable assets including design templates, proposal documents, and pre-sales materials.
• Challenge commercial models to enhance competitiveness and customer value.
• Ensure timely delivery of comprehensive service design documentation.

Basic Qualifications:

• 6+ years of customer-facing experience in service design, pre-sales, and contract negotiation.
• Understand and summarise the contents of a corporate P&L.
• Proven expertise in Break/Fix and Managed Services frameworks, with strong knowledge of ITIL principles (preferably ITIL4).
• Demonstrated success in designing global or multi-region service solutions.
• Experience working with partner ecosystems to deliver integrated service offerings.
• Strong commercial acumen with experience managing deals exceeding $1M USD.
• Excellent communication skills—able to convey complex technical concepts clearly and persuasively.
• Skilled in services cost modelling and developing innovative pricing strategies.
• Comfortable presenting solutions to senior stakeholders and customers.
• Fluent in English (written and spoken); additional languages are a plus.

Preferred Qualifications

• Bachelor’s degree in Business, Engineering, Computer Science, Economics, or a related field; graduate degree preferred.
• Industry specialization in retail services.
• International experience or working within global teams.
• ITIL4 certification, TOGAF and ISO/IEC 20000 experience or accreditation.
• Multilingual capabilities.