Representative, Customer Experience (1st Shift) - Remote

1. About Our Client:

This organization operates in the global supply-chain solutions industry, serving Automotive, Consumer, Industrial, and Retail markets. It addresses challenges in managing complex logistics by offering services such as Order Management, Distribution and Fulfillment, Customs Brokerage, and Transportation across six regions. The company uses visual data analysis and data management and analytics products to solve multifaceted system and process issues. Its operations depend on a global, cross-functional network that manages customer orders from origin to final destination.

2. About the Opportunity:

The Representative, Customer Experience plays a key role in facilitating communication and resolving issues between customers and support teams worldwide. This position is responsible for implementing new procedures, contributing to program development, identifying business opportunities, and managing daily activities related to cargo movement. The role ensures smooth operations and strengthens customer relationships within the logistics framework.

3. Responsibilities:

• Provide effective communication and customer service

• Resolve problems related to customer orders and cargo movement

• Collaborate with customers and global support teams including management, account management, systems, operations, and sales

• Implement new procedures and assist in developing new programs

• Identify new business potentials to enhance customer relationships

• Execute daily operations for cargo movement

4. Requirements:

• Experience in customer service or logistics coordination

• Strong communication and problem-solving skills

• Ability to work collaboratively with multiple global teams

• Capability to implement new procedures and support program development

5. Pay Range and Compensation Package:

• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.