1. About Our Client:
The organization is a Federally Qualified, Non-Profit Health Center delivering comprehensive primary, preventative, and behavioral health services. It serves diverse communities across multiple counties, focusing on providing care regardless of insurance status or ability to pay, with an emphasis on underserved and vulnerable populations.
2. About the Opportunity:
The Patient Care Advisor - Remote role is responsible for facilitating patient access to medical, mental health, and COVID-related appointments across all primary care sites. This position acts as the primary point of contact for patients, ensuring efficient communication and scheduling to support the organization’s healthcare delivery.
3. Responsibilities:
- Answer all incoming external and internal calls.
- Schedule appointments for all clinic sites using the electronic health record.
- Update patient demographic information as needed.
- Conduct outreach calls to patients who missed appointments and other outbound calls as required.
- Perform clerical support such as taking messages and word processing.
- Assist in training new Call Center personnel on appointment availability and services.
- Follow policies and procedures to meet quality benchmarks and assist in continuous quality improvement activities.
- Be receptive to feedback and coaching as a team member.
- Adhere to standard operating procedures and demonstrate reliability and willingness to improve.
- Provide coverage for other departments as directed.
- Perform other duties as needed.
4. Requirements:
- Minimum of two years experience in a service-related role; call center or healthcare customer service experience preferred.
- High school diploma or equivalent required; Associate degree preferred.
- Strong communication and interpersonal skills, including clear phone communication.
- Proficiency with computer systems such as Microsoft Word, Excel, PowerPoint, and scheduling systems; ability to pass keyboarding tests.
- Strong organizational skills and ability to manage tasks and forecast team needs.
- Ability to maintain excellent customer and employee relations.
- Ability to motivate others and work effectively as a team player or leader.
- Bilingual communication skills (verbal and written) preferred.
5. Pay Range and Compensation Package:
- Salary: $20.00 - 23.13 per hour
Equal Opportunity Statement:
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.
