This is a Fully Remote Job
About Our Client:
Founded in 2005 and based in Orange County, California, this healthcare information management company supports health plans, managed care organizations, and life insurance companies in optimizing revenue and improving quality outcomes. The organization provides tailored services including risk analytics, NCQA-certified HEDIS software, medical record retrieval, medical record abstraction, risk adjustment coding, and provider education to meet the specific needs of each partner.
About the Opportunity:
The CONTACT CENTER REPRESENTATIVE - IHA SCHEDULING TEAM is responsible for managing inbound and outbound calls to schedule no-cost in-home health assessments for members. This role plays a crucial part in member engagement by addressing customer needs, resolving service issues, and contributing to the organization's quality goals through effective scheduling and communication.
Responsibilities:
- Handle inbound and outbound calls to schedule health assessment visits
- Address customer needs, complaints, and service issues clearly and efficiently
- Use active listening to confirm information and manage challenging interactions
- Build trust and reliable relationships with members and team members
- Utilize software, databases, scripts, and tools appropriately
- Meet or exceed call center performance metrics while maintaining quality service
- Make appropriate product or service recommendations
- Participate in training and development opportunities
- Attend meetings on camera as required
- Follow all company policies and procedures
- Perform additional tasks assigned by the Call Center Supervisor
Requirements:
- Minimum 2 years of call center experience in a target-driven environment
- Outgoing personality with excellent communication skills and clear diction
- Ability to multitask and manage time effectively in a challenging setting
- Proficient in MS Office applications; typing speed of 40 WPM required, 60 WPM preferred
- Strong customer service skills with ability to demonstrate empathy and diplomacy
- Problem-solving skills and ability to escalate issues appropriately
- Honesty, integrity, and ability to function effectively as a team member
- Flexible schedule availability between 6 am and 6 pm PST Monday through Friday, with possible Saturday hours
- Availability to work from a Windows laptop or desktop with video-calling capabilities and stable high-speed internet within the United States
Pay Range and Compensation Package:
- Hourly rate of $15-17 plus paid time off and health benefits
Benefits & Perks:
- Medical insurance
- Paid maternity leave
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company's career page or ATS.
