Customer Success Specialist

About the Opportunity:

This opportunity is for a user-focused, detail-oriented professional to support the success of Emiri client deployments. The role serves as a bridge across product support, user experience, and development by investigating issues, coordinating resolutions, coaching teams, and managing communication between users, client service teams, and product development.

Responsibilities:

• Apply a customer-focused approach to user feedback and issues to identify enhancement opportunities and influence the product roadmap

• Identify and resolve root causes of issues, distinguishing between feature enhancements, system bugs, and user education

• Coach commercial teams on Liquid AI configuration and functionality; support client meetings and demos

• Support setup, configuration, and QA of client models

• Drive continuous improvement of support processes, tools, and user education materials

• Communicate guidance and resolutions clearly to users or internal teams

• Test new enhancements or fixes before release to ensure quality and expected behavior

• Prepare concise write-ups of confirmed bugs or feature requests for the development team

Requirements:

• Familiarity with relevant tools, including Unify+, model/report building, and ideally Emiri

• Experience in product or client support, operations, or troubleshooting technical issues, preferably with data-driven AI tools

• Analytical and problem-solving skills to investigate user reports, logs, and system behavior

• Strong organizational skills to manage multiple client deployments and ensure on-time delivery and service levels

• Ability to simplify technical concepts for non-technical users and collaborate across teams

• Tech-curious mindset and comfort learning prompt engineering and system behavior

• Familiarity with AI systems, natural language processing tools, or machine learning products

• Experience with Jira, Confluence, or similar issue tracking and documentation systems

• 5+ years of experience in client support for data analytics and reporting

Benefits & Perks:

• Paid time off

• Medical, dental, and vision insurance

• 401(k)

Compensation:

• The salary range for this role is $90,000 to $100,000

• This job is also eligible for bonus pay

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.