Customer Experience Representative

About the Opportunity:

This organization is a global training and enablement platform providing enterprises with skills and systems to compete in a rapidly changing digital and AI-driven environment. It supports leaders and teams with enterprise agility and AI education programs to improve decision-making, value delivery, and team adaptability. The role supports global customers in streamlining and accelerating value delivery through these programs.

Responsibilities:

• Provide front-line support for customers and partners via phone, email, chat, social media, and at events

• Respond promptly and courteously to customer inquiries with empathetic listening and proactive follow-up

• Train members on the organization’s Studio Platform with personalized onboarding tailored to roles

• Schedule exams, surveys, certification results, and conduct related student follow-up

• Coordinate distribution and communication of licensed courseware purchases and new releases

• Complete other projects as needed based on business priorities

• Improve customer experience by analyzing and acting on feedback and customer metrics like NPS, CSAT, and engagement rates

• Support the community by monitoring the platform, facilitating event logistics, and moderating forums with discussion prompts

Requirements:

• Minimum 1 year of customer support experience, preferably in learning or service organizations with membership or certification models

• Ability to use judgment proactively to resolve member issues with strong empathy and active listening

• Proficiency with office productivity tools including Gmail, Google Apps, Confluence, Salesforce, and customer success solutions

• Knowledge of Microsoft Excel and Google Sheets including functions like Vlookup, formulas, and pivot tables for data analysis

• Experience with Salesforce is a plus

• Ability to work effectively in a high-volume environment meeting KPIs related to customer satisfaction and effort scores

• Strong problem-solving skills with creative approaches

• Clear and engaging written communication skills

• Excellent organizational skills, attention to detail, punctuality, and ability to meet deadlines

• Capacity to work independently while knowing when to seek help or clarification

• Effective time management and prioritization skills to provide superior customer service

Benefits & Perks:

• Medical, dental, and vision insurance

• Optional insurance products

• 401K plan with company match

• Flexible paid time off

• Company-paid sabbatical after seven years of service

• Bonus plan

• Equity options

Compensation:

• Target hourly wage for US-based candidates is $20.00 - $26.00, non-exempt ($43,000 - $55,000 annually)

• Compensation based on experience, skills, and certifications

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.