Customer Growth Specialist

Join Australia’s #1 Cloud-Based Property Management Platform Are you a dynamic Property Manager, BDM, Real Estate Sales agent or PropTech Account Manager with a deep understanding of the real estate industry? Do you thrive on delivering innovative solutions that drive real-world impact for your clients? At PropertyMe, we’re looking for a passionate and driven Customer Growth Specialist who values technology as a growth enabler and is eager to influence, sell, and make a difference. Why Join Us? 🏡 PropertyMe is Australia’s leading property management platform, trusted by over 35,000 real estate professionals to manage more than 1.1 million properties. With over 60% market share, we’re a true PropTech success story—and we’re still growing. You’ll join a high-performing team that’s expanding into exciting new markets and products, and your work will impact the daily lives of millions of tenants, owners, and property professionals across the country. This position is designated as work-from-home, with the location specified as Melbourne. Applications will only be considered from candidates residing in this area. Your Mission 🚀 As Customer Growth Specialist, your role is to grow and retain a portfolio of customers through increased feature adoption and revenue growth. You’ll be a trusted advisor, a proactive communicator, and an energetic advocate for PropertyMe—ensuring your customers unlock the full potential of our platform. Key Outcomes

• Feature adoption uplift
• Revenue growth within your portfolio
• Strong customer retention
• High engagement and satisfaction

What You’ll Be Doing 🏢

• Proactively manage your portfolio of customers to drive product adoption and upsell opportunities
• Surpass weekly outreach and connection targets (calls, meetings, emails)
• Be a PropertyMe champion—confidently communicating our value to business owners and their teams
• Use Salesforce to capture account activity and track pipeline opportunities
• Analyse usage and engagement data to surface trends, drive feature usage, and deliver value
• Report customer feedback and insights to help shape our product and service delivery
• Maintain deep product knowledge and stay informed about industry trends and competitor movements

What You Bring 🌟

• 2+ years of account management or BDM experience (PropTech/SaaS or real estate a strong advantage)
• A passion for tech and the role it plays in property management success
• Confident communicator with the ability to influence and adapt across stakeholders
• Self-starter mentality with strong initiative and commercial acumen
• Data-literate, comfortable using insights to make smart decisions
• Customer-first approach with a genuine desire to help clients succeed
• Collaborative mindset—you work well with others and thrive in a team environment

Perks & Benefits 🪴

• A supportive, empowering team culture
• High autonomy and clear development pathways
• Vibrant, inclusive culture with regular celebrations and events
• Job security in a market-leading, fast-growing PropTech company