Merchant Success Manager

In November 2024, Printful and Printify came together as two equals and merged to form a global on-demand powerhouse. This role will involve working across our two platforms and brands, a unique and special challenge. To learn more about the merger, check out our blog post. About Us Both Printify and Printful are pioneering production on-demand companies and platforms established in Latvia but with a global customer base. Printify is bringing the dream of financial freedom and business ownership to the world by connecting e-commerce entrepreneurs with over 100 print-on-demand facilities around the globe. Printful has built world-class in-house production facilities and helps people to build their brands, empowering thousands of businesses—including iconic names like Coca-Cola and MTV. About The Role Our team is at the heart of our success. You’ll be part of a culture where everyone is respected, included, and encouraged to grow. We value continuous learning, uphold a high work ethic, and have fun along the way. Our business keeps growing, so we’re looking for a Merchant Success Manager to join our team. In this role, you will help our biggest merchants grow faster, smarter, and with a partner they trust. We work with some of the most ambitious e-commerce brands out there. Your job? Make sure they stay with us and grow with us. We are looking for someone who is curious, commercially minded, and comfortable sitting at the intersection of strategy, data, and relationships. You will manage a portfolio of high-growth merchants and play a key role in shaping how they succeed with Printify/Printful. Your Daily Tasks Will Entail

• Owning a portfolio of top-tier accounts and building real partnerships with them
• Creating and running success plans that align with each merchant’s growth goals
• Using data to surface trends, solve problems, and spark new ideas
• Identifying expansion opportunities and driving them forward
• Collaborating with Sales, Product, and other teams to unlock more value for merchants
• Acting as a strategic advisor by bringing fresh ideas, industry knowledge, and brand-specific know-how to every conversation

Your Qualifications

• You’ve done this before — 3+ years in Customer Success, Account Management, Consulting, or a similar role where clients rely on your input
• You’ve worked in fast-moving industries like e-commerce, SaaS, or marketplace platforms
• You’ve managed high-growth or high-revenue accounts and know what those relationships take
• You’re comfortable switching between strategic thinking and getting hands-on when needed
• You know your way around data - spotting trends, asking good questions, and translating numbers into stories
• You work well independently and stay focused in a remote-first world
• You take initiative - you don’t wait for permission to fix what’s broken or try something smarter
• You care about commerce and growth - and you like seeing other people succeed
• Bonus points if you're familiar with tools like Salesforce, Zendesk, Looker, and AI tools like ChatGPT or Gong.

What We Offer

• Monthly salary of 2400 - 2800 EUR gross + OTV depending on work experience, education, and skills
• Health insurance
• Be part of a friendly, inclusive, and global team
• An opportunity to work remotely or in person, from one of our modern and welcoming offices in Rīga, Tallinn, or Barcelona
• Access to mentorship, internal meetups, and hackathons both on-site and online
• Exciting team-building events and parties you’ll never forget!
• Free and healthy lunch if you work from the Rīga office

We are an equal-opportunity workplace. We’re committed to diversity and inclusion and make hiring decisions based solely on qualifications, merit, and work experience. If you think you’d excel in this role, send us your resume in English, showing us why you are the right person for the job. Interested, but don’t think this is the right fit for you? Feel free to share it with friends and check out other open positions on our career site. We’re always looking for creative and driven minds to join our ever-growing team!