Customer Service Representitive

About The Company

Enova International is a leading financial technology company dedicated to providing innovative online financial services through our advanced AI and machine learning-powered Colossus™ platform. Our mission is to serve non-prime consumers and businesses by offering accessible credit solutions and supporting their financial needs. We collaborate with traditional banks and leverage cutting-edge technology to create seamless, efficient, and responsible lending experiences for millions of customers across the United States. Enova is committed to fostering an inclusive and dynamic work environment where employees are empowered to thrive and contribute to our ongoing success. Our core values emphasize listening to our customers, challenging assumptions, thinking big, setting high expectations, and continuously developing our team members. As a values-driven organization, we prioritize diversity, equity, and inclusion, ensuring that all employees feel valued and supported in their careers.

About The Role

The Customer Service Representative role at Enova is a vital position focused on delivering exceptional service to our customers. This role involves participating in a comprehensive 4-week training program designed to specialize in one of our consumer lending brands. After completing training, your primary responsibility will be to provide outstanding customer support by addressing inquiries, processing payments, creating payment plans, and managing account-related tasks. This position is entirely remote; however, candidates must reside in Arizona, Iowa, Idaho, Illinois, Indiana, Minnesota, Missouri, New Mexico, Nevada, Utah, Wisconsin, or Wyoming. We are interested in qualified candidates who are eligible to work in the United States, but we are not able to sponsor visas at this time. The role offers an excellent opportunity to develop your customer service skills within a fast-paced, metric-driven environment, contributing to the overall success of our company and ensuring a positive experience for our customers.

Qualifications

• At least one year of call center or customer service experience
• Excellent communication skills, including phone etiquette and detailed note-taking
• Strong problem-solving abilities and independent thinking
• Ability to multitask effectively and prioritize tasks in a dynamic environment
• Proven skill in de-escalating complex customer interactions
• Drive to exceed performance goals and adapt to changing situations
• Reside in one of the eligible states: Arizona, Iowa, Idaho, Illinois, Indiana, Minnesota, Missouri, New Mexico, Nevada, Utah, Wisconsin, or Wyoming
• Must be eligible to work in the United States without visa sponsorship

Responsibilities

• Answer inbound calls from customers, providing timely and accurate assistance
• Respond to customer inquiries, requests, and concerns with professionalism and courtesy
• Educate customers on our products and services to enhance their understanding and satisfaction
• Process payments, create payment plans, and perform other account management tasks
• Maintain accurate and up-to-date customer account information
• Communicate effectively with customers, team members, supervisors, and management
• Contribute to a positive team environment and support company initiatives
• Participate actively in ongoing training and development sessions

Benefits

• Competitive hourly rate of $17.00, with potential bonuses and incentives
• Health, dental, and vision insurance, including mental health benefits
• 401(k) retirement plan with company matching and Roth option (U.S. employees only)
• PTO and paid holidays to promote work-life balance
• Sabbatical program for eligible roles
• Summer hours for eligible employees
• Paid parental leave to support family needs
• Participation in diversity, equity, and inclusion groups such as B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova
• Employee recognition and rewards programs
• Charitable matching and paid volunteer days
• Remote work flexibility with scheduled in-office days (Tuesday through Thursday)

Equal Opportunity

Enova International is an equal opportunity employer committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status under applicable law.