Employer Industry: Cybersecurity Solutions Why Consider This Job Opportunity

• Opportunity for career advancement and growth within a rapidly growing company
• Remote workforce primarily (U.S. based only)
• Group Medical Insurance options with significant employer contributions
• 12 corporate holidays and a Flexible Time Off (FTO) program
• Supportive and collaborative work environment with knowledgeable colleagues
• Chance to make a positive impact on customer success and service delivery

What To Expect (Job Responsibilities)

• Serve as a primary advocate for Mid-Atlantic commercial customer relations and services engagements
• Oversee professional services engagements and programs for elite/strategic accounts
• Produce executive-level metrics, reporting, and manage service level agreements (SLAs)
• Interface regularly with Project Managers, Account Executives, and delivery teams to capture relevant client intelligence
• Advise account team on customer roadmap items and opportunities to drive sales and adoption of services

What Is Required (Qualifications)

• Bachelor’s degree preferred
• Proficient with Microsoft Office, Microsoft Project, Atlassian Jira, and Atlassian Confluence
• Prior experience running/developing/executing Customer Success Programs for Professional Service firms and/or Vendors in cybersecurity or IT
• Demonstrated knowledge of commercial/vendor program management
• Exceptional leadership, communication, time management, facilitation, and organizational skills

How To Stand Out (Preferred Qualifications)

• Experience with large scale security projects and interfacing with various organizational levels
• Knowledge of Managed Security Service Provider (MSSP) partner relationships

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