Account Coordinator - Multilingual

Want to work with an award-winning and quickly expanding company? We’re a travel site, making it a doddle to book camping, glamping, and caravan sites all over the world, with over 6,000 to choose from. We are seeking a highly motivated and Multilingual Account Coordinator to join our dynamic, multinational Account Management team. Within this role, you’ll be responsible for onboarding new campsite owners - setting them up for success using our self-serve portal, along with managing renewals and proactively engaging with existing sites to maximise commercial opportunities. The role will include carrying out the following tasks:

• Provide excellent support via email and phone
• Coach campsite owners to effectively manage their inventory and pricing using the self-serve online portal
• Ensuring each listing meets our quality metrics before activating
• Responsible for ensuring accurate site listings are live on Pitchup
• Champion process optimisation initiatives, along with your consultative sales skills, to reduce time-to-live and elevate the overall supplier experience
• Utilising your consultative sales skills along with data to successfully navigate objections and maximise commercial opportunities
• Proactively engage and consult with your portfolio of campsites to optimise their listing performance, driving increased bookings and revenue
• Maintain meticulous and up-to-date records of all partner interactions and pipeline activity within the CRM system
• Apply strategic market prioritisation to focus efforts and resources on high-value sites, revenue-driving and new markets
• Identify and onboard new revenue streams by activating supplementary pitch types for existing sites
• Collaborate seamlessly with the Sales team to transition new sites efficiently to activation
• Partner with the Customer Service team to quickly resolve complex supplier-related inquiries and escalated issues
• Provide operational support to the team for various administrative and project-based tasks as needed
• Act as a problem solver, resolving issues rapidly and identifying ways to improve the site's experience working with us
• Serve as an out-of-office coverage for the Account Management team to maintain business continuity

Candidates will join a nimble Account Management team and will play a key role in contributing to the growth and success of the French market. Please note that this role is home-based in the UK. Pitchup will provide all necessary working equipment, but you will need a reliable internet connection and a secure, quiet place to work. The candidate We're looking for an articulate, organised, flexible individual, able to provide competent support to market managers and campsite owners. The successful candidate will meet the following criteria:

• Proven experience of managing B2B accounts in a fast-paced (ideally e-commerce) environment
• Previous experience in telesales would be an advantage
• Experience of working with online portals or SaaS solutions
• Fluency and outstanding professional command of English and French
• Meticulous, organised and methodical
• Internet savvy
• Ability to troubleshoot independently
• A desire to take a big part in the establishment of Pitchup.com as a modern, creative brand
• General administrative skills, as well as experience within a customer-facing sector
• Excellent communication skills and phone manner
• Switched on
• A quiet place to work from in your home

The package

• £26,000k - £28,000k
• Performance-related bonus
• Private health insurance, critical illness cover, life assurance and income protection
• Work-from-home office equipment allowance
• 25 days holiday, plus bank holidays (pro-rated for part-time employees)
• Pension matched to 4%, private healthcare, life insurance, critical illness cover and income protection - for peace of mind
• Discounts for gym memberships, sports equipment, Caffe Nero, Odeon Cinema and various hotel and retail outlets
• Great staff discounts on Pitchup bookings across thousands of properties in 70 countries
• Employee assistance helpline, in case you ever need someone to talk to, with access to get-fit programmes, nutrition advice, financial and legal advice and counselling
• Enhanced paternity and maternity leave
• Cycle to work scheme

Did you know? We have a 4.8 rating on Feefo, winning Feefo’s Platinum Trusted Service award for the sixth year running. More about Pitchup Pitchup.com recently hit the milestone of 1m bookings in a single year, becoming the UK's most-visited site for outdoor accommodation this summer. Our website receives 63m annual visits and up to 9,173 bookings per day. So far, £500m worth of holidays have been booked through us, and we’ve helped 17m holidaymakers make their great escape. The company is profitable and was founded in 2009 by former lastminute.com staff with a background in the holiday-park sector. You will join a nimble team of 70 based in 10 countries, all working from home, as we are a 100% remote business. Our site has been featured in leading global media titles, such as BBC News, New York Times, Le Figaro, Vogue and more, and has been translated into 17 languages. We’re members of the Financial Times' FT1000 fastest growing companies in Europe and were awarded the Platinum Trusted Service Award by Feefo, for achieving a customer rating of at least 4.5 out of 5 for 6 years in a row. Read some of our top press coverage UK:

• https://inews.co.uk/inews-lifestyle/travel/uk-camping-campsites-august-bank-holiday-2022-availability-pitch-prices-1804816
• https://www.yumpu.com/en/document/read/67423068/camping-trade-world-issue-11/43
• https://www.farminglife.com/country-and-farming/international-womens-day-women-playing-key-role-in-growth-of-agritourism-study-finds-4055326
• https://www.thetimes.co.uk/article/storm-clouds-on-the-horizon-for-temporary-campsites-mg7nz5cv6
• https://www.theguardian.com/lifeandstyle/2024/apr/11/the-experts-travel-agents-20-ways-to-book-sustainable-sensational-summer-holiday

IT:

• https://vincenzochierchia.blog.ilsole24ore.com/2022/01/18/estate-2022-pitchup-turismo-glamping-gonfie-vele/
• https://www.vanityfair.it/gallery/tende-da-campeggio-facili-da-montare-da-portare-in-vacanza

US:

• https://medium.com/authority-magazine/dan-yates-of-pitchup-the-future-of-travel-in-the-post-covid-world-949495433861
• https://www.washingtonpost.com/travel/tips/camp-rental-utah-california-yellowstone/
• https://www.nytimes.com/2022/11/27/travel/love-or-leave-winter-on-the-cheap.html
• https://www.vogue.com/article/cold-plunges-wellness-travel-trend?redirectURL=https%3A%2F%2Fwww.vogue.com%2Farticle%2Fcold-plunges-wellness-travel-trend
• https://www.forbes.com/sites/gusalexiou/2024/07/29/reeve-foundation-campaigns-for-inclusive-water-activities-for-wheelchair-users/

ES:

• https://www.elmundo.es/viajes/hoteles/2022/06/23/62b2c84ffdddffd5758b45ef.html
• https://www.europapress.es/economia/noticia-pitchupcom-aumento-31-reservas-2023-nuevo-record-plataforma-campings-20240206120709.html

FR:

• https://www.lefigaro.fr/actualite-france/ces-commercants-contraints-aux-promos-pour-rassurer-les-vacanciers-20220808
• https://www.ot-campings.com/l-actualite/commercialisation/annee-2023-record-pour-pitchup/

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