Customer Service Representative

Job Title: Part-Time Customer Service Representative

Company: Jabil

Location: Remote

Employment Type: Part-Time

About Jabil

At Jabil, we are proud to be a global manufacturing solutions provider that helps leading brands bring their products to life with speed, quality, and innovation. With over 260,000 employees across 100+ facilities worldwide, Jabil’s success is driven by people who are passionate about excellence and making a meaningful impact in the world.

Position Summary

Jabil is seeking a part-time Customer Service Representative to join our dynamic team. The ideal candidate will be a proactive communicator who delivers exceptional service to our customers while supporting internal operations. This role requires strong interpersonal skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, and chat.
• Process orders, handle returns, and provide accurate information about products and services.
• Coordinate with internal departments (e.g., sales, logistics, production) to ensure timely delivery and issue resolution.
• Maintain accurate records of customer interactions and transactions in CRM systems.
• Identify recurring issues and communicate customer feedback to relevant teams.
• Support continuous improvement initiatives to enhance the customer experience.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 1–2 years of experience in customer service, preferably in a manufacturing or technology environment.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite and familiarity with CRM tools (e.g., Salesforce, SAP, Oracle).
• Strong organizational and problem-solving abilities.
• Ability to work flexible hours (e.g., 20–25 hours per week) based on business needs.

What We Offer

• Competitive hourly pay.
• Flexible part-time schedule.
• Professional development and career growth opportunities within Jabil.
• A supportive, collaborative, and inclusive work culture.