Project Manager, Professional Services

About Outreach Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit www.outreach.io. About The Role As a Project Manager on the Professional Services team at Outreach, you will lead the end-to-end execution of customer onboarding projects—ensuring they are seamless, timely, and exceed expectations. You will serve as the primary point of contact, managing planning, resource coordination, risk mitigation, stakeholder alignment, communication, and budgets. Working closely with cross-functional teams, you’ll drive high-impact, on-schedule delivery. This is a critical, results-driven role at the intersection of customer success and operational excellence in a fast-growing organization. Location: Remote (East/Central region), reporting to the Practice Manager, PMO. Your Daily Adventures Will Include

• Leverage deep expertise in the SaaS ecosystem, with a strong focus on sales engagement platforms such as Outreach, to guide customers through successful onboarding and adoption
• Familiarity with AI powered tools or agents, with the ability to integrate them into implementation projects to boost efficiency and innovation
• Translate AI capabilities into business value through cross-functional collaboration
• Lead complex enterprise and commercial implementations from sales handoff through go-live and transition to Customer Success, ensuring alignment with strategic objectives
• Define and manage project scope, timelines, success metrics, and resources using established methodologies.
• Identify critical path activities and risks to incorporate mitigation strategies across the project scope
• Act as the primary customer contact, ensuring transparency, alignment, and a strong experience
• Provide functional insights to assess financial and operational impacts.
• Share customer feedback with Product and Support to influence roadmap and improvements
• Help evolve Professional Services methodologies, tools, and best practices.

Our Vision Of You

• Bachelor’s degree Minimum of 3-5 years of experience in a project management role, preferably in the SaaS space
• Experience working in a project lead role including aligning cross functional members & customer teams
• Proficient in a range of project management methodologies, including Agile, Waterfall, and hybrid models
• Proven record of ensuring customer satisfaction through onboarding excellence including inspiring, educating/training, driving adoption, managing stakeholders, and influencing the customer
• Experience building trust and developing client relationships both in person and remote
• History of improving processes, methodologies, programs or frameworks that increased team or customer performance
• Proven self-starter and able to come up to speed on complex, difficult concepts with minimal assistance
• Ability to understand deep technical aspects of a product and educate others using simplified explanations
• Skilled in transforming customer vision into actual results within the product
• Ability to maintain a positive attitude and calm demeanor, especially in escalated circumstances
• Ability to lead through influence
• Demonstrated excellent written and verbal communication skills
• Proficient in Executive communications and high level strategic debriefs
• Experience with PM/PSA tools such as Smartsheet, Asana & Rocketlane
• Experience with SaaS applications, custom development, and consulting

Why You’ll Love It Here

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you. The base salary range for this role is $85,500-$139,500. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as your skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.