Neon Canvas is a vibrant digital marketing agency seeking an Account Manager to join our growing team. This is a remote role open to candidates across the U.S. If you're outgoing, friendly, and thrive in a fast-paced environment, you could be our ideal candidate!
Responsibilities
- Develop and maintain long-term relationships with clients and key stakeholders, owning client retention as a core priority.
- Clearly communicate marketing concepts, strategies, and campaign performance to clients, particularly healthcare professionals, to ensure understanding and alignment on goals.
- Read and interpret marketing analytics reports (Google Analytics, Meta Business Suite, and similar platforms) and translate the findings into clear updates for clients.
- Proactively identify and address client needs before they become issues, staying ahead of questions, concerns, or gaps in service.
- Guide new clients through the onboarding process, ensuring a smooth transition and setting the foundation for a strong long-term relationship.
- Travel to client practices for on-site content shoots, coordinating logistics and ensuring a smooth experience for the client.
- Act as a liaison between clients and our internal team to facilitate seamless communication and project execution.
- Support clients through various communication methods such as email, phone, screenshare, and in-person meetings.
- Ensure the timely and successful delivery of our solutions according to client needs and objectives.
- Learn and adapt quickly in a fast-paced environment to enhance your professional growth.
- Deliver exceptional customer service daily, keeping current clients satisfied, engaged, and retained.
- Collaborate with the sales team to onboard new clients, integrate them smoothly, and foster ongoing client relationships.
Qualifications and Requirements
- Bachelor's degree in Business, Marketing, or a related field.
- 2+ years of professional experience in a marketing, advertising, or digital marketing role.
- Comfortable reading and explaining marketing analytics and performance reports to clients.
- Demonstrated ability to communicate effectively at all levels of an organization, including with executive and C-level stakeholders.
- Proven ability to anticipate client needs and take initiative without waiting to be asked.
- Strong listening, negotiation, and presentation skills.
- Excellent verbal and written communication skills.
- Thorough understanding of digital marketing fundamentals, with a commitment to continuous professional development in the field.
- Natural ability to build relationships characterized by integrity, reliability, and maturity.
- Ability to travel by air for client site visits and content shoots, up to 20% of the time. Candidates should live within a reasonable distance of a major airport.
Compensation and Benefits
- Salary Range: $50,000 to $55,000, based on experience and qualifications.
- Quarterly bonuses offered based on client retention.
- Unlimited PTO + paid company holidays.
- 401(k) plan with employer contribution.
- Health, dental, and vision insurance.
- Fully remote role with a collaborative, connected team culture that values creativity, autonomy, and quality.
- The chance to work on meaningful projects that make a difference for real people and small businesses.
