About Maverick Networks: Maverick Networks is a supplier-neutral communications advisor. We help public sector, education, and business customers modernize voice, UCaaS, and CCaaS, and we manage the process end to end, from discovery through implementation and beyond. Our customers stay with us because we make their jobs easier. That starts with the people we hire.
We are a small, experienced team with real ownership, direct access to leadership, and no layers of bureaucracy. If you have been at a large supplier and want your work to actually matter to customers, this is the environment for it.
About the role: Our customers stay with us because we do not disappear after the sale. This role owns that relationship and grows it. You will manage a portfolio of existing accounts, keep them healthy and happy, and actively look for ways to expand the value we deliver through new solutions, upgrades, and additional services.
This is a blend of relationship management and growth. It is consultative, not high-pressure. The best person here earns expansion by understanding each customer's goals, spotting the right opportunities, and making it easy for them to say yes. You will be the trusted point of contact who keeps everything organized and coordinated so customers never feel like they are juggling suppliers on their own.
Location: Remote, West Coast preferred. We are headquartered in Sacramento, CA, and candidates in the Sacramento area are a plus, with the option to work from our office. Pacific time zone availability required.
Compensation: $70,000 to $80,000 base salary, plus commission on account growth. When your accounts expand, so does your paycheck.
What you will do
- Own ongoing relationships with a portfolio of existing accounts across public and private sector
- Drive growth in your book of business by identifying, developing, and closing upsell and cross-sell opportunities
- Introduce customers to additional solutions and services that solve real problems and fit their goals
- Manage renewals and use them as natural moments to strengthen and expand the relationship
- Run regular check-ins and account reviews to confirm customers are getting value from their communications solutions
- Track account health, catch issues early, and coordinate with suppliers and support to resolve them quickly
- Drive adoption of deployed UCaaS, CCaaS, and voice solutions so customers use what they invested in
- Act as the customer's advocate, handling supplier coordination on their behalf so they do not have to
- Partner with internal teams to bring in the right people when a larger opportunity calls for it
- Capture customer wins, quotes, and reference stories that help the broader team
- Keep account notes, next steps, and follow-ups organized in our systems
What success looks like
- Customers renew, stay happy, and see Maverick as a long-term partner
- Accounts grow over time through well-matched upsells and new solutions
- Issues get caught and handled before they become problems
- Adoption of deployed solutions stays strong across your portfolio
Why this role
- You own real relationships, not tickets in a queue
- Your growth number comes from helping customers, not pressuring them
- Small team, big trust. Your ideas get heard and implemented
- You work across many suppliers and technologies, so you keep learning
- Commission rewards the account growth you drive
What you bring
- Experience in the UCaaS, CCaaS, telecom, or broader communications technology space
- A working understanding of a wide range of communications technologies and suppliers, not just one platform
- A track record of growing existing accounts through consultative selling, or clear examples of expanding customer relationships
- Comfort carrying a growth or expansion goal while keeping the customer relationship first
- Familiarity with CRMs such as HubSpot or Salesforce, and comfort using AI tools like Claude or ChatGPT in your daily work
- Strong relationship and communication skills, with a calm, organized, proactive style
- The instinct to be the reliable point person who reduces stress and keeps things moving
- Ability to manage multiple accounts and priorities without dropping details
Nice to have
- Experience at a technology services distributor such as Avant, Intelisys, or Telarus
- Background at a UCaaS or CCaaS supplier such as RingCentral, Zoom, 8x8, Five9, or similar
- Familiarity with how public sector and education buyers make decisions, including procurement timelines
Maverick Networks is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
